[Remote] Member Support Specialist at Wellth

Remote

Wellth Logo
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Healthcare, Digital HealthIndustries

Skills

Key technologies and capabilities for this role

Customer ServiceCommunicationTime ManagementTroubleshootingEmpathyProfessionalism

Questions & Answers

Common questions about this position

What is the salary for the Member Support Specialist role?

The position offers an hourly rate of $18.00/hr for full-time work.

Is this position remote, and are there any location requirements?

Yes, this is a fully remote position available to candidates in the United States.

What skills are required for this role?

The role requires excellent customer service skills with empathy and professionalism, effective communication skills to simplify information clearly in verbal and written forms, and strong time management skills to prioritize tasks.

What benefits are offered for this position?

The role includes a full benefits package.

What is the company culture like at Wellth?

Wellth is a mission-driven healthcare startup focused on improving health outcomes for underserved populations, with rapid growth over 120% year over year, offering opportunities to gain experience across company functions and make a tangible impact.

Wellth

Improves patient adherence to treatment plans

About Wellth

Wellth focuses on enhancing patient adherence to treatment plans through personalized programs based on evidence and behavioral economics. The company targets individuals who have difficulty maintaining health habits, such as taking medications or following treatment protocols, particularly in the areas of behavioral health and chronic disease management. Wellth tailors each member's experience to their specific needs, using insights from behavioral economics to tackle the reasons behind non-adherence and help members develop sustainable healthy habits. The company operates on an outcome-based payment model, meaning it only receives payment when its programs demonstrate validated success. This model appeals to healthcare providers, insurers, and employers who aim to lower healthcare costs by improving patient outcomes. Wellth's goal is to foster long-term relationships with its members while driving behaviors that positively impact healthcare costs and outcomes.

Culver City, CaliforniaHeadquarters
2014Year Founded
$36.5MTotal Funding
SERIES_BCompany Stage
HealthcareIndustries
51-200Employees

Benefits

Flexible Work Hours
Unlimited Paid Time Off
Parental Leave
Health Insurance
Dental Insurance
Vision Insurance
Health Savings Account/Flexible Spending Account
Performance Bonus

Risks

Increased competition from platforms like Omada Health and Livongo.
Regulatory scrutiny on AI and patient data may increase compliance costs.
Dependence on outcome-based models poses financial risks if outcomes aren't achieved.

Differentiation

Wellth uses behavioral economics to improve adherence in chronic disease populations.
The company offers a personalized mobile platform for patient engagement and habit formation.
Wellth's outcome-based payment model ensures payment only for successful program outcomes.

Upsides

Growing demand for digital health solutions supports Wellth's personalized programs.
AI integration enhances patient engagement, aligning with Wellth's recent feature launch.
Partnerships with Medicaid plans expand Wellth's reach in chronic condition management.

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