Member Services Specialist
Thrive Market$37,440 - $37,440/year
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Healthcare, Digital HealthIndustries
Position Overview
- Location Type: Remote (United States)
- Job Type: Full-time
- Salary: $18.00/hr
- Company: Wellth - A fast-growing digital health company based in Los Angeles focused on improving health outcomes for underserved populations. They have demonstrated results with large health insurers and are experiencing rapid growth (over 120% year over year).
- Brief Description: The Member Support Specialist role is a customer-facing position within a mission-driven healthcare startup. This role involves supporting members of the Wellth program, addressing their questions and issues, monitoring adherence, and escalating concerns to medical care teams. It's an opportunity for motivated individuals to gain experience in various company functions and make a tangible impact on member health.
Requirements
- Excellent customer service skills: Ability to provide empathetic and professional support.
- Effective communication skills: Ability to simplify information and communicate clearly, both verbally and in writing.
- Strong time management skills: Ability to prioritize tasks and manage time effectively.
Responsibilities
- Support Members: Respond to Member inquiries via phone calls, emails, and text messages regarding the Wellth program.
- Troubleshooting: Address technical issues experienced by Members.
- Monitor Adherence: Track Member adherence to the program and identify those who need support.
- Escalate Concerns: Alert medical care teams to Members who are not adhering to the program.
- Member Outreach: Make calls to non-adherent Members to help them get back on track.
- Represent the Company: Serve as the face of the company to Members, maintaining a high level of professionalism.
Job Location
- Remote (United States)
Job Hours and Compensation
- Job Type: Full-time
- Hourly Rate: $18.00/hr
- Benefits: Full benefits package
- Availability: Weekday and weekend availability required: 9:00 am - 8:00 pm ET
- Flexibility: Scheduling flexibility encouraged.
Company Information
- Website: www.wellthapp.com
- Mission: To improve health outcomes for hard-to-engage populations.
- Growth: Rapid growth (over 120% year over year revenue growth).
Skills
Customer Service
Communication
Time Management
Troubleshooting
Empathy
Professionalism
Wellth
Improves patient adherence to treatment plans
About Wellth
Wellth focuses on enhancing patient adherence to treatment plans through personalized programs based on evidence and behavioral economics. The company targets individuals who have difficulty maintaining health habits, such as taking medications or following treatment protocols, particularly in the areas of behavioral health and chronic disease management. Wellth tailors each member's experience to their specific needs, using insights from behavioral economics to tackle the reasons behind non-adherence and help members develop sustainable healthy habits. The company operates on an outcome-based payment model, meaning it only receives payment when its programs demonstrate validated success. This model appeals to healthcare providers, insurers, and employers who aim to lower healthcare costs by improving patient outcomes. Wellth's goal is to foster long-term relationships with its members while driving behaviors that positively impact healthcare costs and outcomes.
Culver City, CaliforniaHeadquarters
2014Year Founded
$36.5MTotal Funding
SERIES_BCompany Stage
HealthcareIndustries
51-200Employees