Manager, Product Enablement & Training Specialist
Interwell Health- Full Time
- Mid-level (3 to 4 years)
Candidates should possess excellent customer service skills, the ability to simplify complex information and communicate effectively both verbally and in writing, and strong time management skills.
The Member Support Specialist will support members in the Wellth program by addressing their questions and issues regarding the program and resolving any technical difficulties, taking phone calls through the Wellth Helpline, answering emails, and sending text messages in response to member inquiries. They will also monitor member adherence and alert medical care teams if necessary, and make calls to help non-adherent members get back on track, representing the company with a high level of professionalism and empathy.
Improves patient adherence to treatment plans
Wellth focuses on enhancing patient adherence to treatment plans through personalized programs based on evidence and behavioral economics. The company targets individuals who have difficulty maintaining health habits, such as taking medications or following treatment protocols, particularly in the areas of behavioral health and chronic disease management. Wellth tailors each member's experience to their specific needs, using insights from behavioral economics to tackle the reasons behind non-adherence and help members develop sustainable healthy habits. The company operates on an outcome-based payment model, meaning it only receives payment when its programs demonstrate validated success. This model appeals to healthcare providers, insurers, and employers who aim to lower healthcare costs by improving patient outcomes. Wellth's goal is to foster long-term relationships with its members while driving behaviors that positively impact healthcare costs and outcomes.