Technical Support Specialist
SkioSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Automotive, SoftwareIndustries
Requirements
Candidates should possess a high school diploma or equivalent, and ideally some prior customer service experience is preferred. A strong interest in technology and a passion for helping others are essential qualifications.
Responsibilities
The Customer Support Representative will address customer inquiries via phone, chat, and email, quickly identifying issues and guiding customers toward effective solutions. They will actively listen to customers, empathize with their challenges, and provide clear explanations regarding product issues and expected outcomes. Furthermore, the role involves documenting bugs, collaborating with the development team to advocate for product improvements, maintaining accurate records of customer interactions, and seeking customer feedback to enhance the overall service experience. Finally, the representative will support teammates when needed and consistently meet or exceed performance goals to deliver best-in-class support.
Skills
Customer Support
Troubleshooting
Empathy
Communication
Problem-Solving
Cloud-based software
Tekmetric
Cloud-based software for auto repair shops
About Tekmetric
Tekmetric provides software solutions specifically designed for auto repair shops in the United States and Canada. Its main product is a cloud-based Shop Management System (SMS) that helps over 3,000 auto repair shops improve their operations. The software includes features like automated reports, digital vehicle inspections with photos and videos, and trend tracking, which assist shop owners in making informed decisions and enhancing customer trust. Tekmetric differentiates itself from competitors by offering a subscription-based pricing model that charges a flat monthly fee based on the number of shops, making it accessible for businesses of all sizes. The company's goal is to facilitate the transition from paper-based systems to digital solutions, ultimately improving operational efficiency and customer satisfaction in the auto repair industry.
Houston, TexasHeadquarters
2015Year Founded
$1.6MTotal Funding
EARLY_VCCompany Stage
Automotive & Transportation, Consumer Software, Enterprise SoftwareIndustries
51-200Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Remote Work Options
Flexible Work Hours
Paid Vacation
Paid Sick Leave
401(k) Retirement Plan
401(k) Company Match
Life Insurance
Disability Insurance
Wellness Program
Professional Development Budget
Risks
Increased competition from other software providers threatens Tekmetric's market share.
Integration challenges from Shopgenie acquisition may disrupt service continuity.
Economic downturns could lead to reduced subscriptions, impacting Tekmetric's revenue.
Differentiation
Tekmetric offers a cloud-based SMS integrating with OEC RepairLink for OE dealer interactions.
The Tekmetric Tire Suite streamlines tire management, enhancing efficiency for auto repair shops.
Partnerships with SiriusXM and Affirm add unique value to Tekmetric's customer offerings.
Upsides
Growing demand for digital transformation boosts Tekmetric's market potential in auto repair shops.
Subscription-based model aligns with industry trends, ensuring predictable revenue and customer retention.
Expansion into tire management broadens Tekmetric's market reach and service offerings.
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