Customer Service Specialist

Oregon, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, WholesaleIndustries

Requirements

Candidates must have a minimum of a high school graduate degree and at least two years of experience in customer service. Proficiency in English, business math, and computer software including Microsoft Office Suite (Excel, Word, Outlook) is required. Strong organizational skills, attention to detail, and the ability to communicate effectively with all organizational levels are essential.

Responsibilities

The Customer Service Specialist will process customer orders and supplier purchase orders accurately, maintain positive relationships with customers and suppliers, and troubleshoot and resolve customer issues. Responsibilities include entering orders, managing delivery dates, arranging freight, processing payments, and ensuring compliance with customer agreements. They will also compare supplier costs, follow up on overdue orders, resolve invoice discrepancies, and assist with new product sales by communicating product information to customers.

Skills

Customer Service

Order Processing

Purchase Orders

Communication

Problem-Solving

Data Entry

Account Management

Freight Coordination

Payment Follow-up

UFP Industries

Manufactures and distributes construction and packaging products

About UFP Industries

UFP Industries operates as a diversified holding company with several subsidiaries, including UFP Packaging, UFP Construction, and UFP Retail Solutions. The company manufactures, distributes, and sells a wide range of products for various markets, including residential and commercial construction, packaging, and industrial sectors. Its products are tailored to meet the specific needs of clients across North America, Europe, Asia, and Australia. UFP Industries stands out from its competitors by leveraging its extensive operational footprint and expertise to serve a diverse clientele, ensuring consistent revenue from multiple geographic regions and industry segments. The company's goal is to effectively meet the diverse needs of its customers while maintaining a steady income stream.

Muscle Shoals, AlabamaHeadquarters

1955Year Founded

IPOCompany Stage

Industrial & Manufacturing, Consumer GoodsIndustries

1,001-5,000Employees

Risks

Rising lumber costs could impact UFP's profit margins.

Construction slowdown due to high interest rates may reduce UFP's revenue.

Stricter European environmental regulations could increase UFP's compliance costs.

Differentiation

UFP Industries operates globally, serving diverse sectors like construction and packaging.

The company leverages a broad operational footprint to meet varied client needs.

Recent acquisitions, like C&L Wood Products, expand UFP's market reach and capabilities.

Upsides

Growing demand for sustainable packaging boosts UFP's eco-friendly product development.

E-commerce growth increases demand for UFP's packaging solutions.

Urbanization trends drive demand for UFP's residential and commercial construction products.

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