Head of Customer Support
Common RoomSalary not specified
- Full Time
- Expert & Leadership (9+ years)
$180,000 – $235,000Compensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
AI & Machine Learning, Consumer SoftwareIndustries
Requirements
Candidates should have 5+ years of experience in user operations, technical support, or support engineering roles, preferably in tech startups or fast-paced environments. Excellent problem-solving skills and the ability to comprehend and communicate complex technical issues are essential. Proactive identification of pain points in solutions is required, along with proven experience in building strong relationships with customers and cross-functional teams. A humble attitude, eagerness to help others, and a desire to acquire knowledge for team and customer success are also necessary. Candidates must be adept at frequent context switching and managing multiple projects with expansive ownership while ruthlessly prioritizing tasks.
Responsibilities
The Customer Support Engineer will work directly with customers to solve complex problems and provide ownership and education on OpenAI's platforms. They will act as experts on OpenAI products, serving as the last line of defense before core Product and Engineering teams. The role involves partnering with engineering and customer teams to resolve issues and engaging with senior leaders as needed. Additionally, the engineer will take learnings from customer issue resolution to inform scaling solutions, foster a supportive work culture within the User Operations team, and provide support coverage during on-call shifts and holidays based on business needs.
Skills
Problem-Solving
Technical Support
Customer Relationship Management
Troubleshooting
Communication
Technical Communication
OpenAI
Develops safe and beneficial AI technologies
About OpenAI
OpenAI develops and deploys artificial intelligence technologies aimed at benefiting humanity. The company creates advanced AI models capable of performing various tasks, such as automating processes and enhancing creativity. OpenAI's products, like Sora, allow users to generate videos from text descriptions, showcasing the versatility of its AI applications. Unlike many competitors, OpenAI operates under a capped profit model, which limits the profits it can make and ensures that excess earnings are redistributed to maximize the social benefits of AI. This commitment to safety and ethical considerations is central to its mission of ensuring that artificial general intelligence (AGI) serves all of humanity.
Key Metrics
San Francisco, CaliforniaHeadquarters
2015Year Founded
$18,433.2MTotal Funding
LATE_VCCompany Stage
AI & Machine LearningIndustries
1,001-5,000Employees