Senior Field Service Engineer

California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Robotics, Automation, LogisticsIndustries

Requirements

Candidates must have prior experience in a field service role delivering high-quality, reliable, and responsive service, with experience supporting highly specialized and complex platform technology. Strong customer management and communication skills are essential, along with a track record of achieving successful support outcomes. The ability to travel up to 80% of the time, predominantly in California and Arizona, is required. Eligibility to work in the United States is necessary, but visa sponsorship is not provided.

Responsibilities

The Senior Field Service Engineer will perform emergency repairs, installations, site integrations, routine maintenance, and general technical service and support for western regional customers. This role involves collaborating across Sales, Engineering, and Service Operations to drive technical solutions and resolve customer issues efficiently, ensuring world-class support outcomes measured by customer satisfaction and issue resolution time. Responsibilities also include documenting and completing service administration activities promptly in the CRM.

Skills

Robotics

Field Service

Customer Support

Technical Support

Problem-Solving

Automation

Warehouse Logistics

CRM

Boston Dynamics

Develops advanced robots for industrial applications

About Boston Dynamics

Boston Dynamics creates advanced robots that enhance human capabilities and safety, focusing on legged robots with high mobility, dexterity, and intelligence. Their flagship products, Spot and Pick, are designed for commercial, industrial, and research applications, performing tasks that are dangerous or physically demanding for humans. Spot, for example, is a 65-pound robot that can navigate complex terrains and avoid obstacles autonomously using built-in AI. Unlike many competitors, Boston Dynamics emphasizes responsible use of their robots, limiting sales to commercial and research clients and ensuring high-quality standards through domestic manufacturing. The company's goal is to improve safety and efficiency across various industries while exploring future consumer applications.

Waltham, MassachusettsHeadquarters

1992Year Founded

$38.8MTotal Funding

ACQUISITIONCompany Stage

Robotics & Automation, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Competition from affordable Chinese robotics could pressure market share and pricing.

Layoffs indicate potential financial or strategic challenges impacting future innovation.

Collaboration with multiple stakeholders may lead to strategic misalignments.

Differentiation

Boston Dynamics excels in creating robots with advanced mobility and dexterity.

Their robots are designed for unstructured environments, enhancing workplace safety and efficiency.

Spot and Atlas are pioneering robots in digital transformation and mobile manipulation.

Upsides

Collaboration with Toyota and Hyundai boosts AI-powered humanoid robot development.

Patent resolution with Ghost Robotics opens collaboration on robotics policy and technology.

AI advancements in Atlas position Boston Dynamics as a humanoid robot market leader.

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