Terra

Client Operations Lead

United States

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Digital Marketing, Advertising, AgencyIndustries

About the Role

Employment Type: Full-time

We’re looking for a project manager with a proven track record of delivering complex digital marketing initiatives and leading cross-functional teams. In this role, you’ll own the delivery and operational success of key client projects, streamline workflows, and serve as a trusted partner to clients — helping them turn strategic goals into real results. This is a mid-to-senior level position with opportunities to mentor others and influence how we deliver work across the agency.

What You'll Do

  • Own the successful delivery of projects across your book of accounts, from kickoff through completion
  • Build strong, trust-based relationships with clients and act as a strategic partner in helping them achieve their goals
  • Proactively surface opportunities, risks, or gaps to clients before they become problems, acting as a calm, solutions-oriented voice in complex moments
  • Lead cross-functional teams spanning strategy, content, design, paid media, and web development — ensuring clarity, alignment, and accountability at every step
  • Be an advocate for both the client and the team, balancing empathy with accountability to drive healthy, long-term relationships
  • Create and maintain structured project plans, timelines, and trackers that help everyone stay focused and informed
  • Lead recurring client meetings with clarity and confidence, keeping communication proactive and expectations realistic
  • Ensure on-time delivery of all work — and when timelines shift, reset expectations thoughtfully with both clients and internal teams
  • Gather client inputs, approvals, and feedback efficiently, minimizing blockers and keeping momentum up
  • Communicate actively and transparently with internal teams and clients in real time (primarily via Slack and Zoom)
  • Review deliverables for accuracy, alignment with objectives, and overall quality before they reach the client
  • Track project goals and ensure measurable progress toward client outcomes and overall success

Who You Are

  • You have at least 4 years of experience in a fast-paced agency environment, where you’ve led cross-functional project teams and managed client communications end to end.
  • A highly organized, client-focused project leader with a track record of delivering complex digital marketing and web projects
  • Skilled at managing deadlines, dependencies, and shifting priorities without letting anything fall through the cracks
  • A clear and confident communicator who knows how to build trust and drive alignment across clients and teams
  • Comfortable leading client conversations, asking thoughtful questions, and translating abstract goals into actionable plans
  • Proactive, resourceful, and unafraid to dive into the details — whether that means unblocking a teammate or troubleshooting a delivery risk
  • Flexible and fast-moving, able to switch contexts easily while maintaining focus and clarity
  • Experienced with project management tools like ClickUp, Asana, or Airtable, and skilled at maintaining, scaling, and improving systems that keep projects and teams aligned
  • Primarily based in Eastern Time hours (9:00am–6:00pm ET), with the flexibility to meet with clients and collaborate with our international team when needed

Perks & Benefits

  • In addition to 11 observed holidays, salaried team members have unlimited paid time off, with an additional 4 mental wellness days per year
  • 100% company funded health insurance, with dental and vision options
  • Paid parental leave
  • 401(k) plan to help save for your future
  • Permanent remote work option
  • Summer Fridays (office closes at 3:00 PM) and Fall/Winter/Spring Fridays (office closes at 5:00 PM)
  • Monthly wellness stipend and quarterly employee appreciation gift
  • One-time reimbursement for work from home equipment
  • Monthly team bonding sessions
  • Pre-tax commuter benefits
  • The opportunity to join a dynamic, close-knit team that loves going to work with and for each other every day

Compensation

$100,000 - $110,000 a year

About Terra

Terra is a digital marketing and creative agency built by an integrated and international team.

Skills

Project Management
Digital Marketing
Client Relationship Management
Team Leadership
Workflow Optimization
Cross-functional Team Leadership
Strategic Planning
Risk Management
Client Communication
Project Planning
Timeline Management
Deliverable Review
Slack
Zoom

Terra

Creates programmable money and stablecoins

About Terra

Terra creates programmable money for the internet, focusing on decentralized finance (DeFi), Web3, and non-fungible tokens (NFTs). Its main product is a stablecoin network, which is a type of cryptocurrency designed to maintain a stable value. This network is open-source and controlled by stakeholders who own Terra's tokens. Terra serves individual investors, developers, and businesses, operating across multiple blockchains to ensure accessibility. The company generates revenue through transaction fees, token appreciation, and by supporting other blockchain projects. Terra aims to simplify digital money transactions and enhance the appeal of holding digital assets.

Seoul, South KoreaHeadquarters
2018Year Founded
$55.4MTotal Funding
EARLY_VCCompany Stage
Fintech, Crypto & Web3Industries
11-50Employees

Benefits

Generous PTO
Competitive Salary
401k Contributions

Risks

Increased regulatory scrutiny on stablecoins could impact Terra's operations.
Legal challenges faced by founder Do Kwon may destabilize leadership and strategy.
Dissolution of Terraform Labs may lead to operational disruptions and loss of confidence.

Differentiation

Terra offers a stablecoin network designed for mass adoption and financial stability.
The network is open-source, allowing stakeholders to modify and control its code.
Terra's ecosystem includes innovative projects like Mirror, Anchor, and Pylon Protocols.

Upsides

Integration with Layer 2 solutions enhances scalability and reduces transaction costs.
Cross-chain interoperability expands Terra's reach and usability across blockchains.
Growing interest in algorithmic stablecoins positions Terra as a hedge against financial instability.

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