Clinical Escalations Specialist

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Behavioral Health, HealthcareIndustries

Requirements

A Master's degree in social work, marriage family therapy, or counseling from an accredited college or university is required. Candidates must hold a license as a Clinical Psychologist, LCSW, LMFT, or LPCC. One or more years of related professional experience working with children with autism spectrum disorders and/or other related developmental disabilities in a multi-disciplinary team setting is preferred. Familiarity with Care Path and BHT services provided by Catalight Care Services is also required.

Responsibilities

The Clinical Escalation Specialist will monitor, track, and respond to formal complaints and grievances, acting as a liaison between clients, departments, and resources to coordinate responses to funders regarding client escalations. They will oversee the escalation process, conduct investigative reviews and case reviews, compose internal and external communications, and propose solutions to customer problems while preventing further escalations to management. The specialist will also maintain a caseload, provide case management services to escalated clients, assess risk, and escalate high-risk clinical concerns to supervisors as needed. Additionally, they will coordinate with the Clinical Care Team to ensure suitable BHT services, follow care plans, and complete documentation regarding all interactions in a timely manner.

Skills

Complaint Management

Grievance Handling

Client Relations

Investigative Review

Case Management

Communication

Problem-Solving

Active Listening

Coordination of Care

Catalist

Data services for progressive organizations

About Catalist

Catalist provides data and related services to progressive organizations, helping them connect with and influence the people they need to reach. Their main product is a comprehensive database that includes information on over 240 million voting-age individuals across the United States. This database is continuously updated and enhanced, allowing organizations to better understand their target audiences. What sets Catalist apart from competitors is its exclusive focus on progressive groups and its commitment to serving the community through a trust model. The goal of Catalist is to empower progressive organizations to effectively mobilize voters, advocate for issues, and build strong memberships.

None, NoneHeadquarters

2006Year Founded

$2MTotal Funding

PRE_SEEDCompany Stage

Data & Analytics, Social ImpactIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Medical and Dependent Care Flexible Spending Accounts (FSAs)

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Hybrid Work Options

Professional Development Budget

Student Loan Assistance

Risks

Scrutiny on data privacy practices may lead to regulatory challenges for Catalist.

Alternative data platforms could dilute Catalist's market share.

Political campaigns building in-house data teams may reduce demand for Catalist's services.

Differentiation

Catalist exclusively serves progressive organizations, creating a niche market advantage.

The company compiles and updates data on over 240 million voting-age individuals.

Catalist has nearly a decade of experience as a data utility for the progressive community.

Upsides

Growing demand for data-driven political strategies enhances Catalist's service relevance.

Advancements in data integration technologies improve the accuracy of Catalist's voter files.

Increased collaboration with progressive organizations boosts Catalist's influence and reach.

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