[Remote] Operations Specialist Support at Sagent

Remote

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, BiotechnologyIndustries

Requirements

Candidates should possess a High School diploma or equivalent with 2-3 years of experience. A strong theoretical knowledge base in network engineering principles and concepts, complemented by hands-on experience, is required. Over 2 years of experience with IBM AS400 / iSeries operations and job monitoring is necessary, along with strong knowledge of CL commands, job queues, output queues, and system values. Familiarity with tools like Robot/SCHEDULE, HelpSystems, BRMS, or similar, and an understanding of job control, system backups, and recovery procedures are essential. Excellent problem-solving, analytical, and communication skills are needed, as well as a willingness to work on-call rotations or weekend shifts. Experience with IBM Cluster System (iSeries System), basic iSeries commands, and BRMS System is required. Proficiency in Windows 11, ServiceNow ticket system, Outlook, and Microsoft Teams is necessary. Basic knowledge of networking, IBM System Storage TS4500, and system monitoring tools is expected. Experience with JCL is also required.

Responsibilities

The Operations Specialist Support will monitor iSeries (AS/400) systems, respond to alerts, and perform backups and restores using BRMS to ensure system stability and data safety. They will manage lockbox posting processes for vendors, execute Initial Program Loads (IPLs), and run batch jobs. The role involves provisioning, modifying, and deactivating user profiles in lower environments, performing routine system health checks, and supporting file transfers. Responsibilities also include maintaining system documentation, coordinating with internal teams to resolve issues, assisting in change management activities, and participating in audit and compliance activities. Documenting incidents and resolutions in operational documents or ticketing systems is also a key part of the role.

Skills

iSeries (AS/400) monitoring

System alerts

Error message response

Performance monitoring

System uptime

Backups

Restores

Tape management

BRMS

Disaster recovery

Lockbox posting

MoneyGram

Paymentus

Chase

Initial Program Loads (IPL)

System reboots

System updates

System maintenance

Batch job execution

Job scheduler tools

User profile management

Access control

System health checks

Disk space monitoring

Job queues

Printer queues

System logs

FTP

SFTP

Sagent

Modernizes mortgage loan servicing with software

About Sagent

Sagent modernizes mortgage loan servicing for banks and lenders by providing software solutions that enhance efficiency and user experience. Their products include AI-embedded tools for automating documents, offering real-time predictive insights, and generative AI-based chat features. These tools enable financial institutions to manage millions of consumer loans effectively while ensuring compliance and operational efficiency. Sagent primarily serves banks and mortgage lenders, operating on a software-as-a-service (SaaS) model that generates revenue through subscriptions and service contracts. Their platforms focus on a mobile-first consumer experience, allowing homeowners to manage their mortgages easily, resolve issues quickly, and access expert advice, which boosts customer satisfaction and helps financial institutions lower costs and improve servicing values.

Upper Merion Township, PennsylvaniaHeadquarters

2018Year Founded

$17MTotal Funding

M_AND_ACompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Health Insurance

Unlimited Paid Time Off

Family Planning Benefits

Tuition Reimbursement

Paid Family Leave

401(k) Company Match

Pet Insurance

Professional Development Budget

Company Social Events

Risks

Emerging fintech startups may erode Sagent's market share.

Data privacy concerns could lead to regulatory scrutiny and affect client trust.

Economic downturns in the housing market may impact Sagent's revenue.

Differentiation

Sagent offers AI-embedded tools for document automation and predictive insights.

The company provides a mobile-first consumer experience for mortgage management.

Sagent's generative AI-based chat capabilities enhance customer service in mortgage servicing.

Upsides

Growing demand for AI-driven mortgage servicing solutions boosts Sagent's market potential.

Mobile-first solutions align with consumer demand for convenient mortgage management.

SaaS model provides Sagent with recurring revenue and scalable solutions.

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