Sagent

Operations Specialist Support

Remote

Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, BiotechnologyIndustries

Requirements

Candidates should possess a High School diploma or equivalent with 2-3 years of experience. A strong theoretical knowledge base in network engineering principles and concepts, complemented by hands-on experience, is required. Over 2 years of experience with IBM AS400 / iSeries operations and job monitoring is necessary, along with strong knowledge of CL commands, job queues, output queues, and system values. Familiarity with tools like Robot/SCHEDULE, HelpSystems, BRMS, or similar, and an understanding of job control, system backups, and recovery procedures are essential. Excellent problem-solving, analytical, and communication skills are needed, as well as a willingness to work on-call rotations or weekend shifts. Experience with IBM Cluster System (iSeries System), basic iSeries commands, and BRMS System is required. Proficiency in Windows 11, ServiceNow ticket system, Outlook, and Microsoft Teams is necessary. Basic knowledge of networking, IBM System Storage TS4500, and system monitoring tools is expected. Experience with JCL is also required.

Responsibilities

The Operations Specialist Support will monitor iSeries (AS/400) systems, respond to alerts, and perform backups and restores using BRMS to ensure system stability and data safety. They will manage lockbox posting processes for vendors, execute Initial Program Loads (IPLs), and run batch jobs. The role involves provisioning, modifying, and deactivating user profiles in lower environments, performing routine system health checks, and supporting file transfers. Responsibilities also include maintaining system documentation, coordinating with internal teams to resolve issues, assisting in change management activities, and participating in audit and compliance activities. Documenting incidents and resolutions in operational documents or ticketing systems is also a key part of the role.

Skills

iSeries (AS/400) monitoring
System alerts
Error message response
Performance monitoring
System uptime
Backups
Restores
Tape management
BRMS
Disaster recovery
Lockbox posting
MoneyGram
Paymentus
Chase
Initial Program Loads (IPL)
System reboots
System updates
System maintenance
Batch job execution
Job scheduler tools
User profile management
Access control
System health checks
Disk space monitoring
Job queues
Printer queues
System logs
FTP
SFTP

Sagent

Modernizes mortgage loan servicing with software

About Sagent

Sagent modernizes mortgage loan servicing for banks and lenders by providing software solutions that enhance efficiency and user experience. Their products include AI-embedded tools for automating documents, offering real-time predictive insights, and generative AI-based chat features. These tools enable financial institutions to manage millions of consumer loans effectively while ensuring compliance and operational efficiency. Sagent primarily serves banks and mortgage lenders, operating on a software-as-a-service (SaaS) model that generates revenue through subscriptions and service contracts. Their platforms focus on a mobile-first consumer experience, allowing homeowners to manage their mortgages easily, resolve issues quickly, and access expert advice, which boosts customer satisfaction and helps financial institutions lower costs and improve servicing values.

Upper Merion Township, PennsylvaniaHeadquarters
2018Year Founded
$17MTotal Funding
M_AND_ACompany Stage
Fintech, Financial ServicesIndustries
1,001-5,000Employees

Benefits

Remote Work Options
Health Insurance
Unlimited Paid Time Off
Family Planning Benefits
Tuition Reimbursement
Paid Family Leave
401(k) Company Match
Pet Insurance
Professional Development Budget
Company Social Events

Risks

Emerging fintech startups may erode Sagent's market share.
Data privacy concerns could lead to regulatory scrutiny and affect client trust.
Economic downturns in the housing market may impact Sagent's revenue.

Differentiation

Sagent offers AI-embedded tools for document automation and predictive insights.
The company provides a mobile-first consumer experience for mortgage management.
Sagent's generative AI-based chat capabilities enhance customer service in mortgage servicing.

Upsides

Growing demand for AI-driven mortgage servicing solutions boosts Sagent's market potential.
Mobile-first solutions align with consumer demand for convenient mortgage management.
SaaS model provides Sagent with recurring revenue and scalable solutions.

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