Operations Specialist
AirspaceFull Time
Junior (1 to 2 years)
Candidates should possess a High School diploma or equivalent with 2-3 years of experience. A strong theoretical knowledge base in network engineering principles and concepts, complemented by hands-on experience, is required. Over 2 years of experience with IBM AS400 / iSeries operations and job monitoring is necessary, along with strong knowledge of CL commands, job queues, output queues, and system values. Familiarity with tools like Robot/SCHEDULE, HelpSystems, BRMS, or similar, and an understanding of job control, system backups, and recovery procedures are essential. Excellent problem-solving, analytical, and communication skills are needed, as well as a willingness to work on-call rotations or weekend shifts. Experience with IBM Cluster System (iSeries System), basic iSeries commands, and BRMS System is required. Proficiency in Windows 11, ServiceNow ticket system, Outlook, and Microsoft Teams is necessary. Basic knowledge of networking, IBM System Storage TS4500, and system monitoring tools is expected. Experience with JCL is also required.
The Operations Specialist Support will monitor iSeries (AS/400) systems, respond to alerts, and perform backups and restores using BRMS to ensure system stability and data safety. They will manage lockbox posting processes for vendors, execute Initial Program Loads (IPLs), and run batch jobs. The role involves provisioning, modifying, and deactivating user profiles in lower environments, performing routine system health checks, and supporting file transfers. Responsibilities also include maintaining system documentation, coordinating with internal teams to resolve issues, assisting in change management activities, and participating in audit and compliance activities. Documenting incidents and resolutions in operational documents or ticketing systems is also a key part of the role.
Modernizes mortgage loan servicing with software
Sagent modernizes mortgage loan servicing for banks and lenders by providing software solutions that enhance efficiency and user experience. Their products include AI-embedded tools for automating documents, offering real-time predictive insights, and generative AI-based chat features. These tools enable financial institutions to manage millions of consumer loans effectively while ensuring compliance and operational efficiency. Sagent primarily serves banks and mortgage lenders, operating on a software-as-a-service (SaaS) model that generates revenue through subscriptions and service contracts. Their platforms focus on a mobile-first consumer experience, allowing homeowners to manage their mortgages easily, resolve issues quickly, and access expert advice, which boosts customer satisfaction and helps financial institutions lower costs and improve servicing values.