Operations Specialist Support

Why You'll Love Sagent

You could work anywhere. We know you are talented and looking for something inspiring and impactful. A place where you will make a difference and have a great time doing it!

By choosing Sagent, you can be part of our mission to make loans and homeownership simpler and safer for all consumers.

Sagent powers servicers and consumers. You power Sagent!

About the Opportunity

We are seeking an Operations Specialist Support to join our IT Operations team. This position is critical to ensuring the smooth day-to-day functioning of our systems, supporting both internal operations and external vendor integrations. The ideal candidate will have a detail-oriented mindset, a strong sense of responsibility, and experience working in an IT or operations support environment.

Shift: Evening shift 3pm CST - 11pm CST, and occasional weekends.

Your Day-to-Day at Sagent

• Monitor iSeries (AS/400) systems, responding to system alerts, error messages, and performance issues to ensure system stability and uptime.
• Perform backups, restores, and tape management using BRMS to safeguard data and support disaster recovery plans.
• Manage lockbox posting processes for vendors such as MoneyGram, Paymentus, Chase, ensuring accurate and timely financial data posting.
• Execute Initial Program Loads (IPLs), including system reboots, updates, and maintenance tasks during scheduled windows.
• Run batch jobs and scheduled tasks using job scheduler tools or manual commands, ensuring completion and investigating job failure delays.
• Provision, modify, and deactivate user profiles in development and lower environments, maintaining access controls and supporting development/testing needs.
• Perform routine system health checks, including disk space monitoring, job queues, printer queues, and system logs.
• Support file transfers, data uploads, and downloads using FTP/SFTP or other secure methods between internal systems and external vendors.
• Maintain and update system documentation, operational runbooks, and procedures, contributing to knowledge base articles and process improvements.
• Coordinate with internal teams (Infrastructure, Network, Application Support) to escalate and resolve complex system or application issues.
• Assist in change management activities, including preparing for system maintenance, documenting changes, and communicating impacts to stakeholders.
• Participate in audit and compliance activities by ensuring system access, job processes, and backup activities meet internal controls and regulatory requirements.
• Execute and monitor daily, weekly, and monthly backups according to BRMS schedules on multiple LPARs.
• Document incidents and resolutions in operational documents and/or ticketing systems.

What We're Looking For

• High School graduate or equivalent with 2-3 years of experience.
• Strong theoretical knowledge base in network engineering principles and concepts, complemented by hands-on experience in the field.
• Over 2 years of experience with IBM AS400 / iSeries operations and job monitoring.
• Strong knowledge of CL commands, job queues, output queues, and system values.
• Familiarity with tools like Robot/SCHEDULE, HelpSystems, BRMS, or similar.
• Understanding of job control, system backups, and recovery procedures.
• Excellent problem-solving, analytical, and communication skills.
• Willingness to work on-call rotations or weekend shifts if required.
• Experience with IBM Cluster System (iSeries System), basic iSeries commands, and BRMS System.
• Proficiency in Windows 11, ServiceNow ticket system, Outlook, and Microsoft Teams.
• Basic knowledge of networking, IBM System Storage TS4500, and system monitoring tools.
• Good communication skills.
• Ability to work rotating shifts, including nights, weekends, and holidays.
• Dallas-based. Hybrid or onsite work, based on organizational needs.
• Experience with JCL