Customer Support and Sales Representative at Allurion

Crozet, Virginia, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Consumer ElectronicsIndustries

Requirements

High School or GED required
Minimum 2 years of experience in customer service delivering technical support for a variety of technologies and consumer electronics such as mobile devices, PCs and laptops, software, and/or other consumer electronics
Working knowledge of (or ability to learn) multiple hardware platforms and operating systems (Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment and applications)
Ability to manage time effectively and work independently in a fast-paced environment with shifting priorities
Computer literacy (type 25-35 words per minute and learn call center software)
Ability to spend 4-8 hours per day sitting and working at a computer in a call center environment (noise levels, using headset 90% of the time)

Responsibilities

Provide over the phone technical support (e.g. device setup, smart home troubleshooting)
Maintain high level of professionalism when working through struggles with customers
Navigate multiple troubleshooting platforms in an agile manner
Speak comfortably and confidently to the features and capabilities of the products we sell
Meet customer service levels and sales goals
Upsell Asurion products and services
Flexibility to perform tasks that include claims and technical support with multiple clients and perform other duties as assigned by management

Skills

Customer Service

Sales

Technical Support

Troubleshooting

Consumer Electronics

Smartphones

Tablets

Laptops

Desktops

Gaming Systems

Home Security

Wireless Connectivity

Allurion

Non-surgical weight loss balloon solutions

About Allurion

Allurion focuses on managing obesity through its unique weight loss solution. The Allurion Balloon is a non-surgical weight loss balloon that can be placed and removed without the need for surgery, endoscopy, or anesthesia. This product is part of the Allurion Program, which includes digital tools like the Allurion Mobile App, Allurion Insights for clinicians, and connected devices such as a scale and health tracker. This combination allows patients and healthcare providers to effectively monitor and manage weight loss. Allurion differentiates itself from competitors by offering a comprehensive program that integrates both the balloon and digital health tools, providing ongoing support for users. The company's goal is to help individuals struggling with obesity achieve sustainable weight loss in a safe and effective manner.

Natick, MassachusettsHeadquarters

2009Year Founded

$112.4MTotal Funding

POST_IPO_EQUITYCompany Stage

Consumer Software, HealthcareIndustries

201-500Employees

Benefits

Paid Vacation

Remote Work Options

Phone/Internet Stipend

Professional Development Budget

Risks

Allurion Balloon lacks U.S. approval, limiting market expansion and revenue potential.

Reliance on digital tools faces competition from evolving technology and digital health solutions.

Debt financing reliance poses risks if revenue growth doesn't meet expectations.

Differentiation

Allurion Balloon offers non-surgical weight loss without endoscopy or anesthesia.

Comprehensive digital tools support weight loss, enhancing patient and provider engagement.

Global market reach with innovative, non-invasive obesity management solutions.

Upsides

$48M financing reduces interest expenses, extends debt maturity, and boosts financial stability.

Launch of Virtual Care Suite in the U.S. strengthens market presence and support.

Experienced executives like Keith Johns enhance leadership and international strategies.

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