Electronic Data Interchange (EDI) Analyst

Position Overview

• Location Type: Not Specified
• Job Type: External
• Salary: $100,000 - $150,000 (Annual Base Salary Range)

The Electronic Data Interchange (EDI) Analyst will be responsible for managing Penumbra’s EDI system and transactions. This is a critical position to ensure the success of EDI usage and will be the primary point of contact between Penumbra and customers to resolve EDI issues.

What You’ll Work On

• Monitor, troubleshoot, and resolve EDI issues and errors in a timely and efficient manner.
• Act as a liaison between our Customer and Field Support Operations (CFSO) team and our IT, Logistics, Finance, and Sales teams to resolve EDI issues.
• Collaborate with internal and external stakeholders to increase EDI volume, capabilities, and performance.
• Work directly with customers to facilitate onboarding, offboarding, and issue resolution.
• Provide technical support and guidance to internal users and trading partners on EDI-related matters.
• Demonstrate excellent communication skills (both written and verbal), including the ability to communicate ideas within the team, resolve differences, and fully support the customer.
• Demonstrate analytical skills and the ability to review EDI data and make recommendations about corrective actions to internal and external stakeholders.
• Maintain and update EDI documentation, standards, and procedures.
• Stay abreast of the latest EDI trends, technologies, and regulations in the healthcare industry.
• Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures.
• Understand relevant security, privacy, and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company.
• Ensure other members of the department follow the QMS, regulations, standards, and procedures.
• Perform other work-related duties as assigned.

What You Contribute

• Bachelor’s degree in business, computer science, information systems, or a related field, or equivalent relevant work experience.
• 4+ years of EDI experience; experience with the GHX platform is highly desirable.
• Experience in the medical device industry dealing with hospital customers.
• Leadership experience in EDI function.
• Strong oral, written, and interpersonal communication skills.
• Deep analytical skills.
• High degree of accuracy and attention to detail.
• Proficiency with MS Excel, Word, and PowerPoint.
• Excellent organizational skills with the ability to prioritize assignments while handling various projects simultaneously.
• Ability to exercise discretion and good judgment with confidential and sensitive information.
• Ability to project manage internal stakeholders.

Working Conditions

• General office environment.
• Requires some lifting and moving of up to 25 pounds.
• Must be able to move between buildings and floors.
• Must be able to remain stationary and use a computer or other standard office equipment, such as a printer or copy machine, for an extensive period of time each day.
• Must be able to read, prepare emails, and produce documents and spreadsheets.
• Must be able to move within the office and access file cabinets or supplies, as needed.
• Must be able to communicate and exchange accurate information with employees at all levels on a daily basis.

What We Offer

• A collaborative teamwork environment where learning is constant, and performance is rewarded.
• The opportunity to be part of the team that is revolutionizing the treatment of some of the world's most devastating diseases.
• A generous benefits package for eligible employees that includes medical, dental, vision, life, AD&D, short and long-term disability insurance, 401(k) with employer match, an employee stock purchase plan, paid parental leave, eleven paid holidays.
• Individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.