[Remote] GPO and Sales Support Specialist at GE Healthcare

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, RadiopharmaceuticalsIndustries

Requirements

Bachelor’s Degree with 5+ years of experience in healthcare customer support, or High School Diploma/GED with 7+ years of relevant experience
High proficiency in MS Office (Word, Excel, Outlook, PowerPoint, VISIO)
Strong verbal and written communication skills
Exceptional attention to detail and proofreading accuracy
Proven ability to work independently and manage multiple priorities in a fast-paced environment
Strong analytical, problem-solving, and decision-making skills
Excellent interpersonal and collaboration skills across all organizational levels
Experience with SAP, Salesforce.com, and Power BI
Ability to foster a collaborative culture and drive improvements in customer satisfaction

Responsibilities

Serve as the primary point of contact for the Radiopharma sales team and GPOs to resolve customer challenges related to pricing, product, facility, or contract discrepancies
Investigate and facilitate credit/rebill requests, including documentation and communication between sales, legal, and accounts receivable
Monitor and manage list pricing discrepancies, including dispute resolution
Research GPO membership lists and locate letters of commitment as needed
Maintain and reconcile list pricing records
Update and maintain customer profiles for GPO members, including roster-based memberships, in internal systems
Operationalize new product launches across GPOs, ensuring product and pricing accuracy; communicate processes with sales and internal teams
Manage GPO portal requests in a timely and efficient manner
Review GPO agreements prior to execution to ensure operational feasibility for membership maintenance and audit readiness
Lead responses to GPO audits, ensuring timely and accurate documentation
Create, maintain, and update SOPs and guide sheets related to GPO activities
Lead cross-training initiatives to ensure team coverage and continuity
Identify and lead process improvement initiatives aligned with lean methodology

Skills

Key technologies and capabilities for this role

GPO ManagementSales SupportContract ManagementPricing AnalysisRebate ProgramsProcess ImprovementLean MethodologyMS OfficeCustomer ProfilesAudit ResponseSOP Development

Questions & Answers

Common questions about this position

What is the salary range for the GPO and Sales Support Specialist position?

For U.S. based positions, the pay range is $74,800.00-$112,200.00 Annual.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What are the key skills required for this role?

Required skills include high proficiency in MS Office (Word, Excel, Outlook, PowerPoint, VISIO), experience with SAP, Salesforce.com, and Power BI, strong analytical and problem-solving skills, exceptional attention to detail, and excellent communication and collaboration skills.

What is the work environment like at GE Healthcare for this role?

The role involves working independently in a fast-paced environment, fostering a collaborative culture, leading cross-training and process improvements using lean methodology, and collaborating across sales, legal, and other teams.

What qualifications make a strong candidate for this position?

A Bachelor’s Degree with 5+ years of healthcare customer support experience (or High School Diploma/GED with 7+ years), proficiency in required software tools, strong analytical and communication skills, and desired experience in healthcare/pharma or GPO operations stand out.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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