Customer Service Agent (Remote)

Position Overview

• Location Type: Remote
• Employment Type: Full-Time
• Salary: $18.00 - $21.00 per hour

Jerry is seeking a Customer Service Agent to join our expanding team. In this role, you will assist existing customers in modifying their current insurance policies with one of Jerry’s 55+ insurance carrier partners. Your responsibilities will include processing service changes and addressing policy-related inquiries with enthusiasm and care. This is an opportunity to positively impact the lives of millions.

Requirements

• Ability to multitask and manage competing priorities.
• A genuine passion for helping others.

Responsibilities

• Respond to inbound calls from existing customers.
• Process service requests, such as adding/removing vehicles and drivers, updating lienholder information, and sending policy documents.
• Assist customers with questions regarding their existing insurance policies, including coverages and benefits, and make necessary changes to policies.
• Work to retain policyholders by proactively finding solutions for customers at risk of cancellation.

Compensation and Perks

• Hourly Wage: $18.00 - $21.00
• License Reimbursement: P&C license costs will be covered (expected within 60 days of starting).
• Insurance: Comprehensive medical, dental, and vision insurance.
• Retirement: 401K matching program.
• Work Environment: Fully remote work with provided equipment.
• Training & Mentorship: Continuous training and mentorship from our leadership team.
• Insurance Carriers: Access to an extensive portfolio of over 55 insurance carriers and products, ensuring the best options for customers.

Application Instructions

• We appreciate all applications, but only those under consideration will be contacted.

Company Information

• Company: Jerry
• Website: https://getjerry.com/
• Equal Opportunity Employer: Jerry is an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or any other characteristic protected by law. Jerry is committed to providing reasonable accommodations for individuals with disabilities during the application process. For assistance or accommodations, please contact recruiting@getjerry.com.

About Jerry: Jerry is America’s first and only AllCar™ app, dedicated to redefining and improving how people manage their vehicles.