[Remote] ATM Tech Support Specialist at Bitcoin Depot

Remote

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial TechnologyIndustries

Requirements

Minimum 1 year experience in an ATM technical service role in a field or call center environment
Working knowledge level of Kaba Mas locks
Intermediate level or higher knowledge and understanding of using Microsoft Excel and/or Google Sheets
Ability to manage multiple high priority tasks and shift priorities in a fast-paced environment
Strong, professional communications skills both orally and written
Basic understanding of cryptocurrency

Responsibilities

Perform scheduled daily reviews of ATM hardware and software management platform
Review internal and external requests and notifications to support ATM performance and end user service needs
Effectively triage hardware and software issues and open service calls as needed
Manage service calls assigned to providers to completion in accordance to the master service agreement and company KPIs
Review and assess ATM camera angles on a weekly basis to ensure customer images are captured in accordance with government regulatory compliance requirements
Review ATM performance for chronic behavior and perform root cause analysis to restore ATMs to optimal uptime
Liaison with customers as needed to maintain the business partnership and mitigate escalations
Assist other team members and perform other duties as assigned from time to time

Skills

Key technologies and capabilities for this role

ATM HardwareATM SoftwareTroubleshootingCustomer ServiceMicrosoft ExcelGoogle SheetsKaba Mas Locks

Questions & Answers

Common questions about this position

Is this position remote or does it require a specific location?

The position is based in Brazil.

What qualifications are required for the ATM Tech Support Specialist role?

Candidates need a minimum of one year in an ATM technical service role, intermediate or higher knowledge of Microsoft Excel or Google Sheets, ability to manage multiple high priority tasks, strong communication skills, and a basic understanding of cryptocurrency. Knowledge of Kaba Mas locks is preferred.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the company culture like at Bitcoin Depot?

Bitcoin Depot is proud to be an Atlanta Journal-Constitution Top Work Place for 2021 and 2022, part of the Inc 5000, and on the ACG Georgia Fast 40 list for two consecutive years.

What makes a strong candidate for this ATM Tech Support Specialist role?

Strong candidates will have at least one year of ATM technical service experience, proficiency in Excel or Google Sheets, the ability to handle multiple priorities in a fast-paced environment, excellent communication skills, and basic cryptocurrency knowledge.

Bitcoin Depot

Converts cash to Bitcoin via kiosks

About Bitcoin Depot

Bitcoin Depot specializes in converting cash into Bitcoin, making it easier for cash users to access the digital financial ecosystem. The company operates over 7,000 Bitcoin kiosks and ATMs across the United States and Canada, allowing users to quickly and securely exchange cash for Bitcoin. Additionally, Bitcoin Depot offers the BDCheckout service, enabling customers to fund their Bitcoin wallets at checkout counters in over 6,000 retail locations. For online transactions, users can buy Bitcoin using debit or credit cards through a partnership with Simplex. Bitcoin Depot differentiates itself from competitors by focusing on cash users, including those without easy access to traditional banking services, and providing multiple convenient channels for cash conversion. The company's goal is to bridge the gap between cash and digital currency, making Bitcoin accessible to a diverse clientele.

Atlanta, GeorgiaHeadquarters

2016Year Founded

IPOCompany Stage

Fintech, Crypto & Web3Industries

51-200Employees

Benefits

Health benefits + employer contribution

Premium coffee & gourmet teas

Weekly catered lunch

Monthly company outings & celebrations

Quarterly philanthropy activity

Company paid fitness pass

401k matching

Risks

Increased competition from other cryptocurrency ATM providers may erode market share.

Regulatory scrutiny on cryptocurrency transactions could impact operations in North America.

Volatility of cryptocurrency prices poses a risk to Bitcoin Depot's revenue model.

Differentiation

Bitcoin Depot operates the largest cryptocurrency ATM network in North America.

The company offers multiple channels for cash-to-Bitcoin conversion, including ATMs and BDCheckout.

Bitcoin Depot's partnership with Simplex allows online Bitcoin purchases via debit or credit card.

Upsides

Expansion into Australia with 125 ATMs opens new international growth opportunities.

Partnerships with retail chains enhance ATM accessibility and user convenience.

Growing interest in Bitcoin as an inflation hedge could drive more users to services.

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