Technical Support Representative (French Speaking)

United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

E-commerceIndustries

Requirements

Candidates must possess business-level fluency in both French and English languages, both written and spoken, and demonstrate a strong work ethic dedicated to the company’s mission and team. Exceptional communication skills are required, along with experience in a customer-facing, service-oriented role, preferably in phone, email, or chat-based technical support or customer service. A strong aptitude for web, eCommerce, and hosting technologies is also necessary, as is the ability to utilize self-service resources to find solutions. Familiarity with web languages such as HTML, CSS, Javascript, Jquery, and a basic understanding of data structures is preferred.

Responsibilities

The Technical Support Representative will provide outstanding phone, email, and chat-based technical support to customers in a 24x7 environment, educating them on platform features and troubleshooting technical issues. They will develop solutions, utilize standard operating procedures, and communicate with management and developers to improve product functionality. Responsibilities include assisting customers with billing, invoice, and account issues, striving for first contact resolution, proactively onboarding customers, and advising them on eCommerce best practices. Additionally, they will assist customers with common issues, display professionalism in recurring interactions, and contribute to decreasing incoming volume by promoting customer satisfaction and brand loyalty.

Skills

French

English

Customer Support

Troubleshooting

Communication

Problem Solving

BigCommerce

E-commerce platform for online store management

About BigCommerce

BigCommerce offers an e-commerce platform that helps businesses create and manage online stores through a subscription service. It provides tools for website building, order management, payment processing, and marketing, along with an App Marketplace for additional integrations. The platform is flexible and scalable, allowing businesses to grow without switching systems, and supports headless commerce for customized storefronts. BigCommerce aims to deliver a comprehensive solution for businesses of all sizes.

Austin, TexasHeadquarters

2009Year Founded

$213.2MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees