Technical Support Specialist
Apera AISalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
E-commerceIndustries
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is French language proficiency required for this role?
Yes, business level fluency in both French and English (written and spoken) is required.
What is the salary for this position?
This information is not specified in the job description.
Is this a remote position or is there a required location?
This information is not specified in the job description.
What kind of work schedule is involved?
The role is in a fast-paced 24x7 environment requiring flexibility to work shifts and occasional overtime in a 24x7x365 environment.
What experience makes a strong candidate for this role?
Experience in a customer-facing, service-oriented role is required, with preference for phone, email, or chat-based technical support or customer service contact center experience, plus strong aptitude for web, eCommerce, and hosting technologies.
What does the company culture emphasize?
The company emphasizes a culture of excellence, teamwork, and a strong work ethic dedicated to the company mission and team.
BigCommerce
E-commerce platform for online store management
About BigCommerce
BigCommerce offers an e-commerce platform that helps businesses create and manage online stores through a subscription service. It provides tools for website building, order management, payment processing, and marketing, along with an App Marketplace for additional integrations. The platform is flexible and scalable, allowing businesses to grow without switching systems, and supports headless commerce for customized storefronts. BigCommerce aims to deliver a comprehensive solution for businesses of all sizes.
Austin, TexasHeadquarters
2009Year Founded
$213.2MTotal Funding
IPOCompany Stage
Consumer Software, Enterprise SoftwareIndustries
1,001-5,000Employees
Benefits
Health Insurance
Paid Vacation
Mental Health Support
Risks
Integration with Yuma.ai raises potential data privacy concerns.
Self-service upgrade tool may cause issues for non-tech-savvy users.
New executive appointments could lead to strategic misalignment with customer expectations.
Differentiation
BigCommerce offers headless commerce, allowing complete control over frontend design.
The platform supports both B2B and B2C e-commerce for over 60,000 brands.
BigCommerce's App Marketplace enhances functionality with third-party apps and integrations.
Upsides
Growing demand for headless commerce boosts BigCommerce's market position.
Partnership with Nuvei enhances global payment solutions for BigCommerce clients.
Expansion in B2B e-commerce creates new opportunities for BigCommerce.
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