Customer Success Manager - Service Autopilot at Xplor

Atlanta, Georgia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Biotechnology, Business ServicesIndustries

Requirements

Candidates should have at least 3 years of experience in Customer Success, Account Management, or similar roles, with experience working with both small- to mid-sized businesses and enterprise-level clients. Strong communication and problem-solving skills are essential, as is the ability to manage multiple priorities in a fast-paced environment. Proficiency with Microsoft Office is required, and experience with Salesforce, Gainsight, or Salesloft is a plus. A background in revenue generation is preferred.

Responsibilities

The Customer Success Manager will serve as the primary point of contact for clients, driving software adoption, retention, and overall customer satisfaction. They will establish strategic advisor relationships, troubleshoot product issues, and educate customers on SLAs. The role involves advocating for customer needs cross-departmentally, identifying upsell opportunities, and sharing customer feedback with management to improve the overall customer experience. Additionally, they will host quarterly business reviews to ensure client adoption and retention.

Skills

Customer Relationship Management

Client Onboarding

Product Adoption

Customer Retention

Customer Satisfaction

Troubleshooting

Service Level Agreements (SLAs)

Cross-functional Collaboration

Upselling

Customer Feedback

Client Communication

Xplor

Provides software and payment solutions for businesses

About Xplor

Xplor Technologies offers software and payment solutions designed to help small to medium-sized businesses grow by managing digital marketing, loyalty programs, and appointment scheduling. Their products operate on a subscription model for software and transaction fees for payment processing, allowing businesses to streamline operations and enhance customer engagement. Xplor stands out by promoting an inclusive culture and continuously improving its offerings with advanced features like Xplor Pay Mobile and Service Autopilot. The company's goal is to empower businesses to effectively engage with customers and drive growth through accessible technology.

None, NoneHeadquarters

2022Year Founded

DEBTCompany Stage

Consumer Software, Enterprise Software, FintechIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Risks

Increased competition from Square and Stripe may impact Xplor's market share.

Economic instability in Australia and New Zealand could affect Xplor Gym's adoption.

Regulatory scrutiny on PayFac as a Service may delay its implementation.

Differentiation

Xplor integrates SaaS solutions with embedded payments for everyday life businesses.

The company offers AI-driven tools like Service Autopilot for innovative service delivery.

Xplor's PFaaS optimizes payment systems, unlocking new revenue streams for SaaS companies.

Upsides

Xplor Gym's launch in Australia and New Zealand expands its fitness market presence.

Justin Beck's appointment is set to drive global growth in home services.

Generative AI integration can enhance Xplor's offerings, adding value for clients.

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