Client Services Manager - Remote

Santa Clara, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Technology, Payment ProcessingIndustries

Requirements

Candidates must have 3-5 years of hands-on experience implementing or supporting API-based solutions, including integration, troubleshooting, and support. Experience with web-based and mobile integrations, familiarity with HTML, XML, JSON, and Javascript for issue diagnosis, and proven ability to map and transform client data into complex platforms or systems are required. A Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent experience, along with excellent communication and strong problem-solving skills are also necessary. Background in payments, fintech, or related industries, and prior experience working directly with merchants or enterprise clients in a client-facing technical consulting role are considered nice-to-haves.

Responsibilities

The Client Services Manager will serve as the technical subject matter expert for PayNearMe’s solutions, supporting Sales, Account Management, and Merchant Support in the onboarding of merchants. This role involves leading technical integrations, configuring solutions, and providing ongoing technical support to ensure merchant success. Responsibilities include serving as the technical lead for onboarding new merchants, conducting data integration, platform configuration, and business process mapping, and working closely with Product Management to influence solution design. The manager will also provide technical support to existing merchants, develop code and build reusable tasks, and collaborate with cross-functional teams to resolve critical escalations and ensure smooth merchant onboarding.

Skills

Technical Subject Matter Expert

Integration

Configuration

Technical Support

Data Integration

Platform Configuration

Business Process Mapping

Product Management

Roadmap Development

Code Development

Reusable Task Development

Cross-functional Collaboration

Escalation Resolution

PayNearMe

Flexible payments platform for diverse transactions

About PayNearMe

PayNearMe provides a payments platform that allows customers to pay in various ways, including cards, ACH transactions, cash, and mobile payment methods like PayPal and Venmo. The platform is designed to enhance the payment experience for both customers and businesses, making it easy for clients such as consumer lenders and online gaming companies to collect payments. PayNearMe stands out by offering a secure cash payment service at over 60,000 retail locations, which simplifies the payment process for users who prefer cash. Additionally, the platform utilizes artificial intelligence to personalize customer experiences and improve bill pay. The company's goal is to create a seamless and user-friendly payment experience while generating revenue through fees charged to businesses for processing payments.

Santa Clara, CaliforniaHeadquarters

2009Year Founded

$156.1MTotal Funding

SERIES_DCompany Stage

Fintech, AI & Machine LearningIndustries

201-500Employees

Benefits

Professional Development Budget

Risks

Emerging fintech startups could erode PayNearMe's market share with similar solutions.

Regulatory scrutiny may increase compliance costs for PayNearMe.

Partnership with Trustly exposes PayNearMe to open banking data privacy risks.

Differentiation

PayNearMe offers a wide range of payment options, including cash and digital wallets.

The platform integrates AI to enhance personalized customer experiences and improve payment solutions.

Partnerships with companies like Trustly and PayPal expand PayNearMe's payment capabilities.

Upsides

The rise of BNPL services presents an opportunity to expand PayNearMe's payment options.

Increasing mobile wallet usage allows PayNearMe to enhance its mobile-first payment methods.

Open banking regulations in the US offer new integration opportunities for PayNearMe.

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