Partner Customer Success Manager

United States

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$122,000 – $143,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, CybersecurityIndustries

Requirements

Candidates should possess a minimum of 6 years of experience in Customer Success or Account Management, with at least 2 years specifically focused on Partner Success within a SaaS environment. They should have experience supporting indirect customer relationships through channels such as resellers, marketplaces, or Managed Service Providers (MSPs). Strong process-building skills and the ability to establish new workflows and systems are essential, along with comfort in owning customer relationships end-to-end, even when delivery is facilitated by partners.

Responsibilities

As a Partner Customer Success Manager, the role involves owning the post-sales relationship for indirect customers, supporting a book of business sold through Vanta’s reseller and partner channels. The individual will drive product adoption, value realization, and long-term retention through partner-delivered implementations and enablement, acting as a strategic liaison between Vanta’s Customer Success and Partner teams to ensure alignment and accountability. They will collaborate with Partner Managers to develop shared success plans for key accounts, build and iterate on internal processes and documentation, and identify gaps in the post-sales partner experience. Furthermore, the role requires influencing the product roadmap and customer experience by advocating for partner-specific needs, delivering insights and reporting, and ultimately helping keep customers moving toward their goals and successful.

Skills

Customer Success

Partner Management

Sales

Account Management

Customer Retention

Product Adoption

Cross-functional Collaboration

Process Improvement

Documentation

Vanta

Automates SOC 2 compliance for businesses

About Vanta

Vanta simplifies the process of obtaining and maintaining SOC 2 certification, which is essential for organizations that manage sensitive customer data. The company offers a software-as-a-service (SaaS) platform that automates numerous checks to ensure that security controls are effective and compliant with industry standards. This automation helps small to medium-sized enterprises (SMEs) and tech companies monitor risks and vulnerabilities continuously, significantly reducing the time and cost associated with achieving SOC 2 compliance. Vanta's subscription-based model provides clients with a more efficient and cost-effective way to maintain compliance compared to traditional methods. The goal of Vanta is to transform the compliance process, allowing organizations to focus on their core operations while enhancing their security posture.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$343.4MTotal Funding

SERIES_CCompany Stage

Enterprise Software, CybersecurityIndustries

501-1,000Employees

Benefits

100% Benefits Coverage

Flexible & Remote Work

Paid Parental Leave

Unlimited PTO

Health & Wellness

401(k)

Risks

Emerging competitors like ComplyCube could challenge Vanta's market position.

Healthcare data breaches may increase demand for more robust security measures.

Reliance on partnerships like HITRUST poses risks if standards evolve significantly.

Differentiation

Vanta automates up to 90% of audit preparation, reducing compliance costs significantly.

The platform offers real-time insights, enhancing trust and streamlining security reviews.

Vanta's HITRUST e1 solution automates 80% of requirements, ensuring continuous compliance.

Upsides

Vanta secured $150M in Series C funding, boosting its growth potential.

Partnership with HITRUST enhances Vanta's credibility in the healthcare sector.

Rising demand for automated compliance solutions supports Vanta's market expansion.

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