Licensed Customer Service Retention Specialist, Multi-Carrier at Kin Insurance

Remote

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$53,000 – $60,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, Insurtech, Financial ServicesIndustries

Requirements

Candidates must hold an active Personal Lines or Property and Casualty Insurance license. A minimum of 2 years of brokerage or multi-carrier experience and at least 1 year of experience in selling and/or retention within the insurance space are required. Superior people skills, a strong empathetic nature, and the ability to de-escalate and resolve customer concerns via phone are essential. Applicants must possess superb attention to detail, a proactive problem-solving approach, strong technical abilities, flexibility, coachability, and high organizational skills to manage multiple tasks and customer follow-ups.

Responsibilities

The Licensed Customer Service Retention Specialist will act as an advocate and advisor for insureds, working to retain customers by offering policy re-shops, discount checks, and policy reviews. They will serve as the primary contact for customers during policy renewals, interacting via phone and email. Responsibilities include handling inbound calls for renewal reviews, resolving customer issues, answering questions, contacting customers interested in canceling to explore retention options, performing coverage counseling, and identifying opportunities to retain business. When time permits, the specialist will assist in updating forms, policies, procedures, and training materials.

Skills

Customer Service

Insurance

Sales

Policy Review

Upselling

Communication

Problem-Solving

Microsoft Office

CRM Software

Kin Insurance

Simplifies home insurance for homeowners

About Kin Insurance

Kin Insurance simplifies the home insurance experience for homeowners, especially those living in coastal areas. The company offers clear and straightforward insurance options that are easy to understand and obtain, addressing the complexities and high costs typically associated with home insurance. By providing direct-to-consumer policies, Kin eliminates the need for brokers or agents, which helps reduce costs and allows for more personalized service. This model fosters a closer relationship with clients, enhancing customer satisfaction. Kin uses technology and data to offer competitive rates and tailor coverage to meet individual homeowner needs. Their commitment to transparency and customer support is evident, with many clients saving an average of $500 when switching to Kin. The goal of Kin Insurance is to make home insurance more accessible, affordable, and customer-focused, distinguishing itself in the competitive insurance market.

Chicago, IllinoisHeadquarters

2016Year Founded

$317.1MTotal Funding

SERIES_DCompany Stage

Fintech, Financial ServicesIndustries

501-1,000Employees

Benefits

Medical, dental, and vision

Life & disability

Commuter benefits

401k

Education & professional development

Flexible PTO

Company provided lunch

Risks

Increased competition from insurtech companies like Lemonade and Hippo.

Potential impact of climate change on coastal areas could raise claims costs.

Regulatory challenges in new markets like Texas may complicate operations.

Differentiation

Kin Insurance offers direct-to-consumer policies, eliminating the need for brokers.

The company uses extensive property data for precise pricing and improved underwriting.

Kin focuses on coastal homeowners, providing tailored insurance solutions for high-risk areas.

Upsides

Kin's expansion into Texas taps into an underserved market with high demand.

The company achieved a $1bn valuation, securing its Unicorn status in 2023.

Kin's technology-driven model ensures competitive rates and personalized service.

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