[Remote] Customer Success Manager, Mid-Market at Muck Rack

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Public Relations, Communications, SaaSIndustries

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementB2B SaaSCustomer Lifecycle ManagementRenewal CyclesContract ManagementAccount Expansion

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What is the salary for this Customer Success Manager role?

This information is not specified in the job description.

What experience is required for this role?

The role requires 1-3 years in Customer Success or Account Management within a B2B SaaS environment, a proven track record of meeting revenue goals, expertise in the customer lifecycle, handling complex renewals, driving expansion in mid-market accounts, and background in contract management.

What are the company's core values?

Muck Rack values resilience, transparency, ownership, and customer devotion, which are infused into everything they do.

What makes a strong candidate for this position?

A strong candidate will have 1-3 years of B2B SaaS Customer Success or Account Management experience, a proven track record of exceeding revenue goals, and skills in managing customer lifecycles, renewals, expansions, and contracts, while being motivated by helping customers and driving revenue in a fast-paced environment.

Muck Rack

PR management software for media relations

About Muck Rack

Muck Rack provides a platform that connects public relations (PR) professionals with journalists. Its main product is a Public Relations Management (PRM) software that allows users to identify suitable journalists for their stories, track media coverage, and assess the effectiveness of their PR campaigns. The software features a user-friendly interface and a comprehensive database of journalists, which simplifies the process of media outreach for PR agencies, corporate communication teams, and educational institutions. Muck Rack differentiates itself from competitors by offering a subscription-based model that includes not only the PRM tools but also educational resources through Muck Rack Academy, where users can take courses and earn certifications. The goal of Muck Rack is to enhance the efficiency and effectiveness of media relations for its clients, helping them to demonstrate the value of their PR efforts.

Miami, FloridaHeadquarters

2009Year Founded

$175.1MTotal Funding

SERIES_ACompany Stage

Consulting, Enterprise Software, EducationIndustries

201-500Employees