Customer Success Manager, Midmarket
EvenUpSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Public Relations, Communications, SaaSIndustries
Requirements
Candidates should possess 1-3 years of experience in Customer Success or Account Management within a B2B SaaS environment, demonstrating a proven track record of meeting and exceeding revenue goals, expertise in overseeing the entire customer lifecycle, adeptness at handling complex renewal cycles, and experience driving expansion within mid-market accounts, along with a background in contract management.
Responsibilities
As a Mid-Market Customer Success Manager, you will serve as a primary contact for a portion of Muck Rack’s mid-market segment, managing a book of business ranging from $1.7 to $2 million in annual contract value, consistently achieving revenue goals and meeting activity requirements, meeting with customers both virtually and in-person to provide product expertise, share industry best practices, and lead account walkthroughs, overseeing the customer lifecycle from post-sale to renewal, managing customer feedback and delivering insights to internal stakeholders, sourcing new contacts as decision makers change within a company, and negotiating contracts to ensure long-lasting and growing relationships with customers, while immersing yourself in the public relations industry and building a strong network of communications professionals.
Skills
Customer Success
Account Management
B2B SaaS
Customer Lifecycle Management
Renewal Cycles
Contract Management
Account Expansion
Muck Rack
PR management software for media relations
About Muck Rack
Muck Rack provides a platform that connects public relations (PR) professionals with journalists. Its main product is a Public Relations Management (PRM) software that allows users to identify suitable journalists for their stories, track media coverage, and assess the effectiveness of their PR campaigns. The software features a user-friendly interface and a comprehensive database of journalists, which simplifies the process of media outreach for PR agencies, corporate communication teams, and educational institutions. Muck Rack differentiates itself from competitors by offering a subscription-based model that includes not only the PRM tools but also educational resources through Muck Rack Academy, where users can take courses and earn certifications. The goal of Muck Rack is to enhance the efficiency and effectiveness of media relations for its clients, helping them to demonstrate the value of their PR efforts.
Key Metrics
Miami, FloridaHeadquarters
2009Year Founded
$175.1MTotal Funding
SERIES_ACompany Stage
Consulting, Enterprise Software, EducationIndustries
201-500Employees