[Remote] Customer Success and Engagement Manager at Egen

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Cloud Services, Data Analytics, ConsultingIndustries

Requirements

Strong understanding of client P&L management, including revenue, costs, margins, and financial forecasting
Expertise in strategic account growth, identifying expansion opportunities, and developing account roadmaps
Proficiency in commercial aspects of engagements, such as SOWs, change orders, and contract renewals
Ability to build deep, trusted client relationships and act as a consultative advisor
Deep knowledge of client's business, objectives, challenges, and empathetic support provision
Skills in driving organizational change, influencing stakeholders, and increasing technology adoption
Excellent communication skills for managing discussions with stakeholders at all levels, adapting tone and message
Experience in guiding prioritization, roadmaps, and execution with end-user focus
Project management expertise, including initiation, planning, dependencies, progress communication, scope, risks, issues, and escalation
Ability to lead efficient meetings with clear outcomes and actions
Product mindset for delivery, utilizing best practices and leading by example
Distinction between task management and true ownership

Responsibilities

Own client P&L, managing revenue, consulting costs, forecasted and actual margins for financial success
Lead account expansion by identifying, developing, and executing "expansion plays" into new units, stakeholders, or engagement stages
Develop and own strategic account roadmap to proactively guide long-term client success
Lead commercial aspects, including SOWs, change orders, and contract renewals aligned with strategic goals
Build deep, trusted relationships as the client’s primary advocate and coach
Learn client’s business, environment, objectives, and challenges to provide tailored support and advice
Employ consultative approach to drive change, influence people/processes, and realize solution value
Manage regular cadence of discussions and progress updates with stakeholders at all levels
Guide client and Egen teams in prioritization, roadmap, and execution practices, focusing on end-user needs
Oversee project initiation, setting up teams for success internally and with client
Create and manage project plans, identify dependencies, and proactively communicate progress
Moderate and lead efficient meetings with clear outcomes and actions
Manage project scope, change requests, risks, and issues, escalating appropriately and early
Approach delivery with product mindset, using best practices and leading by example

Skills

Key technologies and capabilities for this role

Customer SuccessClient Relationship ManagementP&L ManagementStrategic Account GrowthProgram DeliveryCloud TransformationIT TransformationGoogle CloudSalesforceFinancial ManagementMargin ForecastingRevenue Management

Questions & Answers

Common questions about this position

What is the employment type for this Customer Success and Engagement Manager role?

This is a full-time position.

What are the main responsibilities of the Customer Success and Engagement Manager?

Key responsibilities include owning client P&L and strategic growth, leading account expansion, developing strategic roadmaps, managing commercial aspects like SOWs, and building deep trusted relationships with clients using a consultative approach.

What is the company culture like at Egen?

Egen is a fast-growing, entrepreneurial company with a data-first mindset, committed to attracting top engineering talent, dedicated to learning, solving tough problems, and continual innovation for fast, effective results.

Is this role remote or does it require office presence?

This information is not specified in the job description.

What salary or compensation is offered for this position?

This information is not specified in the job description.

Egen

Provides API strategies and cloud solutions

About Egen

Egen Solutions specializes in API strategies and cloud solutions to help businesses modernize and scale. They offer two main paths for application development: Rebuild, which improves existing functionalities, and Replace, which creates new applications in the cloud. Egen stands out by providing tailored digital transformation services that focus on delivering measurable ROI and quick results. Their goal is to enhance productivity and reduce operational costs for clients across various sectors, including retail and public health.

Naperville, IllinoisHeadquarters

2000Year Founded

$1.3MTotal Funding

PRE_SEEDCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Fun team outings

Health insurance

401(K)

Dental & vision insurance

Paid time-off

Food & drinks

Parental leave

Risks

Emerging tech startups offering similar solutions at lower costs threaten Egen's market share.

Rapid technological changes may outpace Egen's ability to update its solutions.

Economic downturns in retail and e-commerce could impact Egen's revenue.

Differentiation

Egen offers tailored digital transformation services with a focus on ROI and innovation.

The company specializes in secure, dynamic API strategies for seamless business growth.

Egen provides two application development paths: Rebuild and Replace, ensuring flexibility.

Upsides

Rising demand for cloud-native applications boosts Egen's cloud solutions offerings.

Growing interest in API-first development enhances Egen's API strategies and integration services.

Increased focus on cybersecurity in API development aligns with Egen's secure solutions.

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