[Remote] Customer Success and Engagement Manager at Egen

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Strong understanding of client business, environment, objectives, and challenges
Empathy and consultative approach to drive organizational change and technology adoption
Ability to communicate effectively with stakeholders at all levels, adjusting tone and message
Expertise in project management, including plans, dependencies, scope, risks, issues, and escalation
Proficiency in leading meetings efficiently with clear outcomes and actions
Product mindset and knowledge of best practices for delivery
Financial acumen for managing P&L, revenue, costs, margins, SOWs, change orders, and contract renewals
Strategic thinking for account roadmaps, expansion plays, and long-term client success

Responsibilities

Own client P&L, including managing revenue, consulting costs, forecasted and actual margins for financial success
Act as lead strategist for account expansion, identifying, developing, and executing expansion plays into new business units, stakeholders, or engagement stages
Develop and own the strategic account roadmap to proactively guide client's long-term success
Lead commercial aspects, including SOWs, change orders, and contract renewals aligned with strategic goals
Build deep, trusted relationships as the customer's primary advocate and coach
Learn client's business and provide support/advice to deliver products/programs effectively
Employ consultative approach to influence people, processes, increase technology adoption, and realize solution value
Manage regular cadence of discussions and progress updates with stakeholders
Guide client and Egen teams in prioritization, roadmap, and execution practices focused on end-user needs
Oversee project initiation, setting up teams for success internally and with client
Create and manage project plans, identify dependencies, and proactively communicate progress
Moderate and lead meetings efficiently with clear outcomes and actions
Manage project scope, change requests, risks, and issues, escalating appropriately and early

Skills

Egen

Provides API strategies and cloud solutions

About Egen

Egen Solutions specializes in API strategies and cloud solutions to help businesses modernize and scale. They offer two main paths for application development: Rebuild, which improves existing functionalities, and Replace, which creates new applications in the cloud. Egen stands out by providing tailored digital transformation services that focus on delivering measurable ROI and quick results. Their goal is to enhance productivity and reduce operational costs for clients across various sectors, including retail and public health.

Naperville, IllinoisHeadquarters

2000Year Founded

$1.3MTotal Funding

PRE_SEEDCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Fun team outings

Health insurance

401(K)

Dental & vision insurance

Paid time-off

Food & drinks

Parental leave

Risks

Emerging tech startups offering similar solutions at lower costs threaten Egen's market share.

Rapid technological changes may outpace Egen's ability to update its solutions.

Economic downturns in retail and e-commerce could impact Egen's revenue.

Differentiation

Egen offers tailored digital transformation services with a focus on ROI and innovation.

The company specializes in secure, dynamic API strategies for seamless business growth.

Egen provides two application development paths: Rebuild and Replace, ensuring flexibility.

Upsides

Rising demand for cloud-native applications boosts Egen's cloud solutions offerings.

Growing interest in API-first development enhances Egen's API strategies and integration services.

Increased focus on cybersecurity in API development aligns with Egen's secure solutions.

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