[Remote] Mid-Market Account Manager at Jasper

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Marketing Technology, SaaSIndustries

Requirements

4+ years of B2B SaaS experience in Account Management, Customer Success, or Sales, with at least 2 years managing mid-market accounts
Demonstrated success driving retention, renewals, and expansion revenue across multiple customer segments
Strong discovery and demo capabilities, able to lead consultative conversations independently
Experience selling services or value-based solutions a plus
Excellent collaboration skills, especially in partnering with CSMs to co-own customer outcomes
Technical fluency with SaaS products, including integrations, APIs, and workflow optimization
Proficiency with CRM tools such as Salesforce for forecasting and pipeline management
Strong business acumen and ability to connect customer goals to Jasper’s Marketing AI value
Curiosity about AI and excitement for helping customers transform how they create and communicate

Responsibilities

Own a portfolio of Jasper’s mid-market customers, accountable for retention, renewal, and expansion revenue
Partner closely with CSMs to align on customer outcomes, verify ROI, and leverage success stories to drive renewals and growth
Conduct discovery, demos, and solution discussions independently without heavy reliance on Sales Engineering
Develop and execute account plans that outline key stakeholders, goals, usage insights, and expansion opportunities
Lead renewal and expansion cycles from opportunity identification through close, collaborating cross-functionally with CSM, Product, and Legal
Deliver business reviews and executive touchpoints that highlight ROI, adoption, and future opportunities
Forecast and manage pipeline for renewals and expansions with consistency and accuracy
Ensure on-time renewals through proactive engagement and strong commercial discipline
Maintain steady account coverage through regular communication, QBRs, and relationship touchpoints
Bring the customer voice back into Jasper, influencing roadmap, messaging, and customer experience improvements

Skills

Key technologies and capabilities for this role

Account ManagementCustomer SuccessRetention StrategiesRevenue ExpansionRenewal ManagementROI AnalysisDiscovery CallsProduct DemosAccount PlanningStakeholder ManagementData-Driven InsightsCustomer Value Realization

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a fully remote position open to candidates located within the continental US.

What experience is required for this role?

Candidates need 4+ years of B2B SaaS experience in Account Management, Customer Success, or Sales, with at least 2 years managing mid-market accounts, plus demonstrated success driving retention, renewals, and expansion revenue.

What is the salary for this position?

This information is not specified in the job description.

What is the company culture like at Jasper?

Jasper is a remote-first organization with team members across the US, France, and Australia, emphasizing collaborative, customer-focused environments.

What makes a strong candidate for this Account Manager role?

A strong candidate has strong discovery and demo capabilities, able to lead consultative conversations independently, along with experience selling services or value-based solutions.

Jasper

AI tool for efficient content creation

About Jasper

Jasper.ai provides an AI-powered tool designed to assist in content creation, specifically for producing high-quality blogs quickly and cost-effectively. This tool helps marketers, especially in the B2B SaaS sector, to generate effective campaigns by streamlining the writing process. Jasper.ai's service operates on a business model that enhances productivity for clients who need a large volume of content, such as marketing agencies and e-commerce businesses. A key differentiator for Jasper.ai is its commitment to ethical practices; it ensures that its AI models are not trained on client data, maintaining user privacy and confidentiality. Additionally, the company does not retain ownership of the content generated through its tool, and all data is stored securely in U.S.-based data centers. The goal of Jasper.ai is to provide a reliable and efficient content creation solution while upholding high standards of data security.

Austin, TexasHeadquarters

2020Year Founded

$121.6MTotal Funding

SERIES_ACompany Stage

Enterprise Software, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Competitive salary

Unlimited vacation policy

401(k) matching

Health, dental, & vision benefits

Happy hour & fun events

Paid holiday & sick days

Risks

Increased competition from OpenAI's ChatGPT integration with iPhone may attract Jasper's market.

Integration challenges from Clipdrop acquisition could dilute Jasper's text-focused content creation.

Market saturation in generative AI could challenge Jasper's unique value proposition.

Differentiation

Jasper offers a unique AI knowledge layer for marketing with Brand IQ and Marketing IQ.

The company ensures data security by not training AI models on client data.

Jasper's AI tool enhances productivity by reducing writing costs for high-quality content.

Upsides

Jasper's acquisition of Clipdrop expands its services to include image creation and editing.

The AI Image Suite targets B2C marketers, improving workflows and campaign launches at scale.

Generative AI's growing demand offers Jasper opportunities for personalized marketing campaigns.

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