Customer Success Manager (Enterprise) at Superside

Bogotá, Bogota, Colombia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, eCommerce, Healthcare, SaaS, MarketingIndustries

Requirements

5+ years of Customer Success, Account Management, or Client Services experience in a high-growth, creative, marketing, or SaaS organization
Proven track record with Enterprise accounts, ideally supporting Fortune 500 companies or similar complex organizations
Background in marketing, brand strategy, or creative operations, preferably from an agency or marketing consultancy
Excellent stakeholder management skills, with the ability to engage everyone from tactical users to C-level executives
Strategic mindset with a consultative approach, able to quickly understand customer challenges and map solutions
Exceptional communication and storytelling skills, with a persuasive, consultative approach
A proactive, problem-solving mindset with strong project oversight and collaboration skills
Experience with CRM and CS tools (e.g., Salesforce, Planhat, or Gainsight) (Plus)
Preferably a Bachelor’s degree or higher in Marketing, Communications, Business, or a related field

Responsibilities

Own key relationships across Enterprise accounts, aligning creative strategies with customer business objectives
Monitor account health, identify expansion opportunities, and mitigate risk
Partner with Sales and Solution Architects to execute strategic growth plans
Ensure customers fully leverage Superside’s services by driving adoption, sharing best practices, and guiding change management
Collaborate with Creative Project Managers, Creative Leads, and specialist teams (video, AI, web) to deliver seamless execution across multiple workstreams
Lead strategic planning sessions and QBRs with VP- and C-level stakeholders, highlighting ROI and business impact
Capture feedback and trends across accounts, influencing internal improvements to Superside’s product and service delivery

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementStakeholder ManagementSalesforceGainsightPlanhatCRMMarketing StrategyBrand StrategyCreative Operations

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a fully remote position.

What is the salary for this Customer Success Manager role?

This information is not specified in the job description.

What experience and skills are required for this role?

Candidates need 5+ years in Customer Success, Account Management, or Client Services in high-growth creative, marketing, or SaaS organizations, proven Enterprise experience with Fortune 500-level accounts, excellent stakeholder management, strategic thinking, and exceptional communication skills.

What is the employment type for this position?

This is a contractor position.

What makes a strong candidate for this Enterprise Customer Success Manager role?

Strong candidates have 5+ years of relevant experience in high-growth SaaS or creative organizations, proven success with Enterprise accounts like Fortune 500 companies, industry knowledge in marketing or creative operations, and skills in stakeholder management up to C-level, strategic thinking, and proactive problem-solving.

Superside

On-demand design services for businesses

About Superside

Superside offers on-demand design services, including graphic design, illustration, motion design, and branding, specifically for medium to large enterprises. Clients subscribe to access a dedicated team of designers, which allows for predictable costs and flexibility based on their design needs. The company differentiates itself with a strong focus on reliability, maintaining a 99.99% uptime for its services. Superside's goal is to provide high-quality design solutions without the overhead of an in-house team.

Wilmington, DelawareHeadquarters

2015Year Founded

$34.2MTotal Funding

SERIES_ACompany Stage

DesignIndustries

501-1,000Employees