Customer Success Manager

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Identity Verification, AI, SaaSIndustries

Requirements

Candidates should have 1-3 years of experience in customer success, account management, or a customer-facing role in B2B SaaS. Strong relationship-building and communication skills are essential for engaging both business and technical stakeholders. The role requires excellent organization to manage multiple customer accounts simultaneously and a proactive, resourceful, and adaptable attitude suitable for a startup environment. Demonstrated curiosity and a willingness to learn technical concepts such as APIs, developer documentation, and data troubleshooting are necessary. Preferred qualifications include being based in the PST or MST time zone, experience with SaaS implementations, onboarding projects, or technical support, and familiarity with identity verification, fintech, or healthcare technology.

Responsibilities

The Customer Success Manager will own relationships with a diverse range of customers, ensuring platform adoption, quick ROI, and long-term partnerships. Key responsibilities include building strong relationships and acting as a trusted advisor, proactively engaging customers to drive adoption and mitigate churn risk, and identifying expansion opportunities. The CSM will also lead regular business reviews, act as the voice of the customer by sharing feedback with product and engineering teams, and collaborate cross-functionally to resolve customer issues. This role involves developing comfort with developer documentation, explaining product functionality, triaging basic customer questions, and partnering with technical teammates on escalations, with an expectation to grow technical skills over time.

Skills

Customer Relationship Management

Customer Adoption

Customer Retention

Customer Advocacy

Business Reviews

Product Feedback

Developer Documentation

Technical Support

Identity Verification

SQL (learning)

APIs (learning)

Vouched

Digital identity verification using AI technology

About Vouched

Vouched.id specializes in digital identity verification solutions that utilize artificial intelligence and computer vision to enhance the online identity verification process. Their services are essential for businesses in sectors like automotive, eCommerce, and finance, where quick and accurate customer authentication is crucial. Vouched.id helps clients reduce fraud, improve customer experience, and comply with regulations by providing a streamlined verification process. The company operates on a subscription and usage-based pricing model, charging clients based on the number of successful verifications, which aligns their revenue with the value delivered. Vouched.id prioritizes security and privacy, employing advanced encryption protocols to protect sensitive data, which has built trust among industry leaders. The goal of Vouched.id is to transform how businesses verify identities online, ensuring a secure and efficient process for various industries.

Seattle, WashingtonHeadquarters

2018Year Founded

$15.2MTotal Funding

EARLY_VCCompany Stage

Fintech, Cybersecurity, Financial ServicesIndustries

11-50Employees