[Remote] Customer Success Manager at Vouched

United States

Vouched Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Identity Verification, AI, SaaSIndustries

Skills

Key technologies and capabilities for this role

Customer Relationship ManagementCustomer AdoptionCustomer RetentionCustomer AdvocacyBusiness ReviewsProduct FeedbackDeveloper DocumentationTechnical SupportAIIdentity VerificationSQL (learning)APIs (learning)

Questions & Answers

Common questions about this position

What is the salary for the Customer Success Manager role?

The salary is $90.

Is this position remote?

Yes, this is a remote-first position.

What skills are required for this Customer Success Manager role?

Required skills include 1–3 years in customer success, account management, or customer-facing B2B SaaS roles; strong relationship-building and communication skills; high organization to manage multiple accounts; excitement for startup environments; and curiosity to learn technical concepts like APIs and developer docs.

What benefits does Vouched offer?

Benefits include equity compensation, a remote-first environment, and flexible PT.

What makes a strong candidate for this role?

Strong candidates have 1–3 years in B2B SaaS customer-facing roles, excellent relationship-building skills, organizational prowess, adaptability in startups, and eagerness to learn technical concepts; preferred experience in SaaS implementations or identity/fintech/healthcare tech, plus being in PST or MST time zones.

Vouched

Digital identity verification using AI technology

About Vouched

Vouched.id specializes in digital identity verification solutions that utilize artificial intelligence and computer vision to enhance the online identity verification process. Their services are essential for businesses in sectors like automotive, eCommerce, and finance, where quick and accurate customer authentication is crucial. Vouched.id helps clients reduce fraud, improve customer experience, and comply with regulations by providing a streamlined verification process. The company operates on a subscription and usage-based pricing model, charging clients based on the number of successful verifications, which aligns their revenue with the value delivered. Vouched.id prioritizes security and privacy, employing advanced encryption protocols to protect sensitive data, which has built trust among industry leaders. The goal of Vouched.id is to transform how businesses verify identities online, ensuring a secure and efficient process for various industries.

Seattle, WashingtonHeadquarters
2018Year Founded
$15.2MTotal Funding
EARLY_VCCompany Stage
Fintech, Cybersecurity, Financial ServicesIndustries
11-50Employees

Benefits

Remote work
Stock options
Flexible PTO
Comprehensive Insurance
401(k)

Risks

Increased competition from established players like Onfido and Jumio.
Potential regulatory challenges from the upcoming EU AI Act.
Rapid advancement of deepfake technology threatens AI-based identity verification reliability.

Differentiation

Vouched uses patent-pending AI to verify identities quickly and accurately.
The company supports hundreds of ID types, including U.S., Canada, and Great Britain IDs.
Vouched's subscription model aligns revenue with client value, enhancing customer satisfaction.

Upsides

Vouched won 'Startup of the Year' in Seattle, boosting its reputation.
The appointment of Peter Horadan as CEO brings valuable SaaS innovation experience.
Vouched's services support humanitarian efforts, enhancing brand reputation and market opportunities.

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