[Remote] Senior Customer Experience Manager at Placemakr

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Collaborative and driven individual
Experienced leader and subject matter expert
Strong communication and interpersonal skills
Ability to emphasize precise documentation and reporting
Effective communication of issues, expectations, or changes with team members
Ability to work in a fast-paced environment with no two days being the same
Data-driven insights and analytical skills
Ability to create a culture of accountability, collaboration, and continuous improvement

Responsibilities

Lead a team of off-site supervisors and agents to deliver an effortless guest experience across every channel
Develop centers of excellence and build specialized, high-performing teams
Set the standard of excellence for guest experience and roll out these standards to all guest-facing teams
Coach and empower team members to create a culture of accountability, collaboration, and continuous improvement
Create a clear growth trajectory within the team and develop supervisors to fulfill duties in absence
Regularly audit and update guest-facing communications to ensure clarity, helpfulness, and brand alignment
Advocate for changes to the guest experience to create a more seamless journey
Collaborate with cross-functional teams to support new openings and ensure guest touchpoints feel like Placemakr
Create and manage dashboards to track guest satisfaction, contact trends, and team performance
Use data to create resources, drive accountability, and suggest improvements across the business
Evolve the CX playbook and partner with cross-functional teams to support its implementation

Placemakr

Online platform for making reservations

About Placemakr

Placemakr provides an online booking platform that allows users to make reservations for various services, including restaurants, hotels, and appointments. The platform features a clean and modern design, making it easy for customers to navigate and book services with a prominent 'Book Now' button. It targets both individuals and businesses looking for an efficient booking process. Placemakr operates by charging businesses a fee for using its platform, which helps streamline their booking management and attract more customers. The goal of Placemakr is to simplify the booking experience for users while offering valuable services to businesses across different industries.

Washington, District of ColumbiaHeadquarters

2017Year Founded

$183.7MTotal Funding

LATE_VCCompany Stage

Consumer Software, FintechIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Phone/Internet Stipend

Stock Options

Performance Bonus

Risks

Rapid expansion in Texas may strain operational resources and lead to management inefficiencies.

Integration of Amazon's technology may face challenges related to data privacy and security.

New brand concepts like 'Hosted by Placemakr' may dilute core offerings and confuse customers.

Differentiation

Placemakr offers pop-up hotels in luxury apartment buildings, blending home and hospitality.

The company integrates Amazon's Just Walk Out technology, enhancing guest convenience and experience.

Placemakr's platform features a modern design, streamlining the booking process for diverse clients.

Upsides

Expansion in Texas with new properties diversifies offerings and captures different market segments.

W. Edward Walter's addition to the board brings valuable real estate and hospitality expertise.

Partnerships with universities introduce tech-forward solutions, enhancing competitive edge and innovation.

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