[Remote] Customer Onboarding Manager at Tekmetric

Remote

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, BiotechnologyIndustries

Skills

Key technologies and capabilities for this role

Customer OnboardingCustomer SuccessProject ManagementClient Relationship ManagementProcess ImprovementHubspotData MigrationCustomer SupportSales CollaborationCustomer Education

Questions & Answers

Common questions about this position

What salary or compensation is offered for this role?

This information is not specified in the job description.

Is this position remote or does it require office work?

This information is not specified in the job description.

What skills and experience are required for this position?

Candidates need 1-2 years’ experience in Customer Onboarding or a customer-facing function, project management skills, a track record of proactively resolving escalated client service issues, experience establishing relationships with enterprise organizations from Director to C-Suite, and the ability to improve team processes.

What career growth opportunities are available in this role?

The role offers many opportunities for career development and progression, making it exciting for those wanting to develop or kick-start their career in customer success.

What makes a strong candidate for this Customer Implementation Specialist role?

A strong candidate has 1-2 years of customer onboarding or customer-facing experience, strong project management skills, proven ability to resolve escalated issues and build enterprise relationships, plus a bachelor's degree is preferred; highlight collaborative problem-solving and process improvement in your application.

Tekmetric

Cloud-based software for auto repair shops

About Tekmetric

Tekmetric provides software solutions specifically designed for auto repair shops in the United States and Canada. Its main product is a cloud-based Shop Management System (SMS) that helps over 3,000 auto repair shops improve their operations. The software includes features like automated reports, digital vehicle inspections with photos and videos, and trend tracking, which assist shop owners in making informed decisions and enhancing customer trust. Tekmetric differentiates itself from competitors by offering a subscription-based pricing model that charges a flat monthly fee based on the number of shops, making it accessible for businesses of all sizes. The company's goal is to facilitate the transition from paper-based systems to digital solutions, ultimately improving operational efficiency and customer satisfaction in the auto repair industry.

Houston, TexasHeadquarters

2015Year Founded

$1.6MTotal Funding

EARLY_VCCompany Stage

Automotive & Transportation, Consumer Software, Enterprise SoftwareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Remote Work Options

Flexible Work Hours

Paid Vacation

Paid Sick Leave

401(k) Retirement Plan

401(k) Company Match

Life Insurance

Disability Insurance

Wellness Program

Professional Development Budget

Risks

Increased competition from other software providers threatens Tekmetric's market share.

Integration challenges from Shopgenie acquisition may disrupt service continuity.

Economic downturns could lead to reduced subscriptions, impacting Tekmetric's revenue.

Differentiation

Tekmetric offers a cloud-based SMS integrating with OEC RepairLink for OE dealer interactions.

The Tekmetric Tire Suite streamlines tire management, enhancing efficiency for auto repair shops.

Partnerships with SiriusXM and Affirm add unique value to Tekmetric's customer offerings.

Upsides

Growing demand for digital transformation boosts Tekmetric's market potential in auto repair shops.

Subscription-based model aligns with industry trends, ensuring predictable revenue and customer retention.

Expansion into tire management broadens Tekmetric's market reach and service offerings.

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