Customer Implementation Specialist

Employment Type: [Not Specified] Location Type: [Not Specified] Salary: [Not Specified]

Position Overview

This is an exciting and rewarding role for anyone that wants to develop or even kick-start their career in customer success! There are many opportunities for career development and progression.

Responsibilities

• Become a Tekmetric Product Expert
  • Provide detailed account walkthroughs and assist many new customers with implementation.
  • Clearly communicate account setup requirements and expectations with customers and key stakeholders.
  • Educate customers on Tekmetric capabilities and best practices to simplify adoption and align expectations.
  • Record customer implementation needs, requests, and questions in Hubspot and communicate to key Tekmetric leadership.
• Ensure customers receive superior service.
  • Collaborate with the sales, customer success, operations, support, and engineering teams.
  • Leverage feedback for continuous improvement to the onboarding process.
  • Develop a deep understanding of customers' business and operational objectives.
  • Listen carefully to information provided by customers and ask clarifying questions to ensure proper use of Tekmetric.
  • Establish strong relationships with new customer stakeholders and deepen relationships with existing customer stakeholders.
  • Run and manage customer data migrations.

Requirements

• 1-2 years’ experience in Customer Onboarding or a customer-facing function.
• Project Management Skills.
• Track record of proactively resolving escalated client service issues while sharing insights with the organization.
• Experience establishing and growing relationships with all levels within enterprise organizations from Director to C-Suite.
• Ability to improve team processes and direction.
• Work closely with the Customer Success team to solve problems collaboratively.
• Bachelor’s degree Preferred.

Application Instructions

[Not Specified]

Company Information

[Not Specified]