Customer Success Manager
paytronizSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Healthcare, SaaSIndustries
Requirements
Candidates should have demonstrated success working within healthcare and preferably for high-growth SaaS companies, and possess a passion for the customer experience. A Bachelor's degree is preferred, although experience may be considered in lieu of formal education.
Responsibilities
The Customer Success Manager will own a book of business to drive retention and growth rates, develop a comprehensive understanding of customer challenges and map Trella Health capabilities to address their needs, engage customers in an appropriate experience to facilitate optimal solution usability, manage customer renewal and expansion orders to achieve net retention goals, and facilitate implementation kickoffs with implementation consultants to confirm business goals and outline an initial success plan.
Skills
Customer Success
Relationship Building
Customer Engagement
Account Management
Renewal and Expansion
Healthcare Knowledge
SaaS Experience
Trella Health
Healthcare data analytics solutions provider
About Trella Health
Trella Health provides healthcare data analytics solutions to various clients in the healthcare sector, including home health and hospice providers, skilled nursing organizations, Accountable Care Organizations (ACOs), Direct Contracting Entities (DCEs), and health systems. The company collects and analyzes data to help healthcare providers make informed decisions, enhance patient outcomes, and grow their businesses. Trella Health's analytics solutions offer complete visibility into growth and performance, allowing clients to identify areas for improvement. The products integrate with existing systems like Customer Relationship Management (CRM) and Electronic Medical Records (EMR), facilitating easier access to necessary data. Unlike many competitors, Trella Health focuses on continuous improvement of its solutions based on user feedback. The goal of Trella Health is to empower healthcare organizations to optimize their operations, improve patient care, and drive sustainable growth.
Key Metrics
Atlanta, GeorgiaHeadquarters
2015Year Founded
$5.1MTotal Funding
EARLY_VCCompany Stage
Data & Analytics, HealthcareIndustries
51-200Employees