Future Opportunities - Customer Success Managers

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified
• Description: Trella Health is seeking a Customer Success Manager to play a critical role in supporting new and existing customers throughout their customer journey. The role focuses on account health, retention, and driving growth. Ideal candidates have experience in healthcare and high-growth SaaS companies and are passionate about the customer experience. Trella Health is a rapidly growing company committed to empowering meaningful change in healthcare.

Requirements

• Experience in healthcare is preferred.
• Experience in high-growth SaaS companies is a plus.
• Passionate about the customer experience.
• Strong relationship-building skills.
• Ability to understand customer business challenges and map Trella Health capabilities to address them.

Responsibilities

• Own a book of business to drive retention and growth rates.
• Develop a comprehensive understanding of customer business challenges and Trella Health capabilities.
• Engage customers in an appropriate experience to help them effectively execute their success plan.
• Manage customer renewal and expansion orders to achieve net retention goals.
• Facilitate implementation kickoffs with implementation consultants.

Application Instructions

• Trellavators are always welcome! Even if there isn't an immediate opening, submit your resume or profile to be considered for future opportunities.
• Follow Trella Health on LinkedIn and visit the career page frequently for active job postings: [Link to Career Page - Not Provided]

Company Information

• Company: Trella Health
• Founded: 2015
• Mission: Empowering meaningful change in healthcare.
• Culture: Collaborative, innovative, committed to continuous improvement, and focused on customer success.
• Website: [Website - Not Provided]
• LinkedIn: [LinkedIn Page - Not Provided]