[Remote] Customer Support Team Lead at Boulevard

United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Biotechnology, SaaS, Beauty, WellnessIndustries

Skills

Key technologies and capabilities for this role

Customer SupportTeam LeadershipProblem SolvingCustomer Relationship ManagementEscalation ManagementTeam Enablement

Questions & Answers

Common questions about this position

What are the working hours for this Customer Support Team Lead role?

The role works Monday-Friday from 9-6 local time, plus on-call incident coverage on Saturdays and some holidays.

What is the salary or compensation for this position?

This information is not specified in the job description.

What key skills are needed for the T1 Team Lead position?

Key skills include troubleshooting technical issues, effective communication with customers of varying technical acumen, de-escalating difficult interactions, and exercising ownership and empathy.

What is the company culture like at Boulevard?

Boulevard values diverse backgrounds, openness, equal opportunity, insatiable curiosity, experimentation, and creating simple yet sophisticated solutions to empower self-care businesses.

What makes a strong candidate for this Team Lead role?

Strong candidates excel at resolving complex tickets and escalations, supporting managers with knowledge management and QA, conducting peer mentorship, and assisting customers across multiple channels with empathy and adaptability.

Boulevard

Business management platform for beauty services

About Boulevard

Boulevard provides a business management platform specifically designed for service-based businesses in the beauty and wellness industry. The platform includes tools for booking appointments, managing inventory, and enhancing customer interactions through features like customizable intake forms, two-way messaging, self-check-in, and automated arrival alerts. It allows businesses to create detailed client profiles that track past visits and purchases, enabling personalized service and stronger client relationships. Boulevard's one-tap tipping feature encourages upsells and pre-bookings, while its Software as a Service (SaaS) model charges clients a subscription fee for access. The platform is recognized for its user-friendly design and effectiveness in improving operational efficiency, setting it apart from competitors.

West Hollywood, CaliforniaHeadquarters

2016Year Founded

$105.1MTotal Funding

SERIES_CCompany Stage

Consumer Software, Enterprise SoftwareIndustries

201-500Employees

Benefits

100% Health, dental, & vision coverage

Flexible vacation & PTO

Quarterly bonus

401k Match

Boulevard bucks

WFH perks

Risks

Emerging competitors offer similar features at lower costs, threatening Boulevard's market share.

Economic downturns may reduce spending in the beauty industry, affecting Boulevard's revenue.

Data privacy concerns with third-party integrations could lead to regulatory scrutiny.

Differentiation

Boulevard offers a comprehensive platform tailored for the beauty and wellness industry.

The platform integrates client self-scheduling, CRM, and payment processing seamlessly.

Boulevard's focus on personalized services enhances customer experience and operational efficiency.

Upsides

Boulevard achieved a 122% increase in annual recurring revenue in 2022.

The company launched Boulevard Capital to provide growth funding for self-care businesses.

Boulevard's enhanced Google integration improves booking efficiency for medspas and salons.

Land your dream remote job 3x faster with AI

Try Jobo Free