Customer Success Manager at Insider

Mexico City, Mexico City, Mexico

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Digital Marketing, SaaS, SoftwareIndustries

Requirements

Candidates should possess a Bachelor's degree in Marketing, Business, Communications, or a related field and have proven experience as a Customer Success Manager for international clients, ideally in SaaS or digital marketing. A strong understanding of digital marketing principles and HubSpot's CRM, marketing, sales, and service tools is essential, along with excellent communication, interpersonal, negotiation, problem-solving, and project management skills. HubSpot certifications are considered a plus.

Responsibilities

The Customer Success Manager will act as the main point of contact for clients using HubSpot, building strong relationships and understanding their business objectives to tailor solutions. Responsibilities include guiding clients through onboarding, providing ongoing support and training, identifying opportunities for optimization and growth, monitoring success metrics, and proactively addressing issues. The role also involves identifying upsell/cross-sell opportunities, communicating progress and feedback, presenting performance reports, and collaborating with internal teams to resolve client issues and ensure exceptional service.

Skills

HubSpot CRM

HubSpot Marketing

HubSpot Sales

HubSpot Service Tools

Digital Marketing

Client Relationship Management

Onboarding

Implementation

Client Support

Client Training

Performance Reporting

Problem-Solving

Communication

Interpersonal Skills

Negotiation Skills

Insider

Growth management platform for digital marketers

About Insider

Insider has created a Growth Management Platform (GMP) tailored for digital marketers, enabling businesses to effectively manage and enhance their growth throughout the sales funnel. The platform utilizes artificial intelligence to provide personalized customer experiences, which helps in increasing engagement and boosting sales. Insider serves a wide array of clients, including notable Fortune 500 companies like UNIQLO and Singapore Airlines, and operates globally in major cities such as London, Paris, and Tokyo. The company follows a software as a service (SaaS) model, offering its platform on a subscription basis, which allows for scalability and a consistent revenue stream. Insider differentiates itself from competitors through its focus on AI-driven personalization and its established reputation among high-profile clients. The company's goal is to continuously improve its platform and maintain high customer satisfaction to retain existing clients and attract new ones.

Istanbul, TürkiyeHeadquarters

2012Year Founded

$751MTotal Funding

SERIES_ECompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees