Customer Success Manager

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software Development, Data Management, Cloud ComputingIndustries

Requirements

Candidates must have 3-5 years of experience in customer success or account management, preferably in the SaaS industry. Excellent written and verbal communication skills are required, along with strong analytical abilities to use data for decision-making. The role also requires the ability to manage multiple priorities in a fast-paced environment and a conceptual understanding of technical products to converse effectively with engineers.

Responsibilities

The Customer Success Manager will onboard new customers, provide ongoing support, and analyze customer data to proactively address issues. This role involves collaborating with sales and product teams to identify expansion opportunities and communicate customer feedback for product improvement.

Skills

Customer Onboarding

Customer Relationship Management

Customer Success

Data Platforms

Open-Source Software

Communication

Problem-Solving

User Needs Analysis

Dagster Labs

Data orchestration platform for productivity

About Dagster Labs

Dagster Labs develops a data orchestration platform called Dagster, which is designed to enhance productivity in managing data workflows. The platform allows users to define, schedule, and monitor data pipelines, making it easier to integrate and process data from various sources. Unlike many other data orchestration tools, Dagster focuses on providing a clear structure for data workflows, enabling teams to collaborate more effectively and maintain better visibility into their data processes. The goal of Dagster Labs is to streamline data management, helping organizations to work more efficiently with their data.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$78.6MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

11-50Employees

Benefits

Flexible Work Hours

Remote Work Options

Risks

Competition from Treeverse's lakeFS 1.0 may challenge Dagster's market position.

Focus on GitHub stars could divert attention from essential product development.

Rapid tech evolution in data orchestration may risk Dagster's obsolescence.

Differentiation

Dagster Labs offers an open-source orchestration platform for data asset management.

The platform is designed for productivity, scalability, and observability of data assets.

Dagster's integration with lakeFS enhances data version control capabilities.

Upsides

Recent $33M Series B funding boosts development and marketing efforts for Dagster.

Growing demand for sophisticated data orchestration tools aligns with Dagster's offerings.

Dagster's platform supports critical decision-making processes, increasing its market relevance.

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