Customer Success Manager

About Us

At Dagster Labs, we’re an early-stage, well-funded startup team with a proven track record of shipping open-source software with global adoption. Our mission is to empower organizations to create scalable, productive data platforms. We put a premium on respectful, clear, and complete communication, and we expect each other to be creative, curious, effective, and empathetic. We believe deeply that the right tools and abstractions enable not just technological transformation, but also organizational transformation. We strive to put the user and their hard work at the center of our decision making. In practice, that means we are looking for engineers who want to write clean APIs and helpful error messages, and who always try to understand user needs when designing a new system. All of our open-source work is done publicly. You can gain context about how we collaborate as a team and the problems we work on by exploring GitHub and looking at our code reviews.

About the Role

As one of the founding members of our Customer Success Team at Dagster Labs, you will be responsible for ensuring customers reach their desired outcomes on the platform. Retention and growth are improved by ensuring customers get what they came for, and confirming that value with our contacts and key stakeholders. This is a full-time position offering competitive salary, equity, and benefits. We are a distributed team with offices in San Francisco, New York, and Minneapolis. We’re open to hiring fully remote candidates who are currently authorized to work within the United States. We offer flexible remote work options so you can choose the environment that makes you most productive—whether that’s your home or a coworking space. Dagster Labs fosters a collaborative, remote-first culture, ensuring you have all the tools and support needed to thrive, no matter where you are.

Responsibilities

• Onboarding new customers and ensuring a positive initial experience with the product
• Providing ongoing support to customers through various channels to ensure their success with the product
• Analyzing customer data and metrics to identify trends and proactively address issues before they become problems
• Collaborating with sales and product teams to identify and unlock expansion opportunities, and to communicate customer feedback for product improvement.

Must-Have Qualifications

• 3-5 years experience in a customer success or account management role, preferably within the SaaS industry
• Excellent communication skills, both written and verbal, with the ability to effectively communicate technical information to non-technical stakeholders
• Strong analytical skills and ability to use data to identify trends and drive decision-making
• Ability to manage multiple priorities and work effectively in a fast-paced environment
• Conceptual understanding of the underlying technical product: you don’t need to be an engineer, but you should be proficient in conversing with engineers and adding value

Nice-to-Have Qualifications

• Experience working with cross-functional teams, including sales, product, and customer support
• Experience building and improving on existing processes
• Strong interpersonal skills and ability to build relationships with customers and key stakeholders
• Passion for delivering exceptional customer experiences and driving customer success
• Familiarity with dev tools, data engineering, development processes, and/or software development workflows is a plus

You Belong Here

We are committed to building an inclusive team and an open-source community where no one feels out of place. We know that teams with diverse backgrounds state their assumptions more explicitly, think more rigorously, and build better software. Plus it's more fun and interesting to work with a wide variety of perspectives. You should apply to work at Dagster Labs if you want to work in, and help to build and strengthen, a high-performing software development environment where people of all backgrounds are