Customer Success Manager at DevRev

Japan

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, TechnologyIndustries

Requirements

5+ years of prior experience in Consulting, Solution Architecture, Customer Success or equivalent history of increasing satisfaction, adoption, and retention
Knowledge of software development, technical support, and customer sales and success lifecycle
Technical knowledge of web solutions including APIs and Webhooks
Knowledge of Data analytics (SQL) or similar technical skills
Outstanding communication (written and verbal), with fluency in English & Japanese
Comfort operating in a fast-paced, high-demand, global environment
Result oriented work-style, ability to get things done, and a learning mindset

Responsibilities

Proactively manage accounts to maximize customer value and drive tangible business growth and ROI for the customer and DevRev
Lead customers through onboarding; owning the implementation plan, developing product adoption strategies, and providing technical subject matter expertise and guidance
Develop new ways of helping customers increase the usage of our products
Enable integration of DevRev with customers’ existing tool stack by utilizing available DevRev snap-ins and identifying specific needs for customizations
Enable customers in their journeys by identifying and sharing relevant content, enabling them with best practices, making proactive nudges to increase product usage
Provide a consultative approach to helping customers map critical workflows (e.g., mapping before and after process flows)
Be self-sufficient across customer engagements while keeping constant feedback loops back to all key stakeholders including: Engineering, Product, Design, Customer Enablement, Revenue, Marketing, etc
Conduct data analysis about customers’ usage to share insights, drive decision-making, and prioritize
Identify and lead interventions to address risk across customers
Learn new tools and work closely with industry-leading AI and generative technologies

Skills

Customer Success

Account Management

Onboarding

Product Adoption

CRM

SaaS

Conversational AI

Implementation

Integration

Analytics

DevRev

Custom AI solutions for business efficiency

About DevRev

DevRev.ai focuses on enhancing business operations through its main product, Turing GenAI, which combines data engineering, knowledge graph, and customizable language model technologies. This tool helps businesses connect various departments like support, product management, and software development, allowing for smoother communication and collaboration. Clients can customize the AI solutions to fit their specific needs, whether they are small businesses or large corporations. Unlike many competitors, DevRev.ai emphasizes a tailored approach, ensuring that each solution is designed with a deep understanding of the client's unique challenges. The goal of DevRev.ai is to help businesses improve their efficiency and streamline their operations using advanced AI technologies.

Palo Alto, CaliforniaHeadquarters

2020Year Founded

$146.7MTotal Funding

SERIES_ACompany Stage

Enterprise Software, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Hybrid Work Options

Flexible Work Hours

Risks

Competition from established CRM and AI companies like Salesforce and Microsoft.

Rapid AI technology development may render DevRev's offerings obsolete without innovation.

Potential data privacy concerns and regulatory scrutiny could impact DevRev's operations.

Differentiation

DevRev integrates development and CRM, bridging gaps between developers and customers.

The company offers customizable LLMs, enhancing AI-driven CRM solutions for enterprises.

DevRev's Turing GenAI combines data engineering and knowledge graphs for streamlined operations.

Upsides

Increased demand for AI-driven CRM solutions boosts DevRev's market potential.

Rising adoption of customizable LLMs expands opportunities for DevRev's Turing GenAI.

Recent $100M Series A funding indicates strong market confidence in DevRev.

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