[Remote] Activations Director (Contract) at Vimeo

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

8+ years of experience in Customer Success, Onboarding, Professional Services, or a related post-sales role within a B2B SaaS environment
Proven track record of designing, implementing, and optimizing customer onboarding processes
Strong understanding of the B2B SaaS customer lifecycle and key metrics (e.g., LTV, Churn, ARR)
Demonstrated experience managing a P&L and driving revenue from professional services
Exceptional project management and organizational skills, with the ability to manage multiple priorities in a fast-paced environment
Excellent communication, presentation, and interpersonal skills, with the ability to influence and collaborate across all levels of the organization
Analytical and data-driven mindset, with proficiency in using CRM (e.g., Salesforce) and Customer Success platforms (e.g., Gainsight, ChurnZero, Catalyst)
Bachelor’s degree or equivalent experience

Responsibilities

Define and execute the global strategy for customer onboarding and initial product use, including identifying and creating new value streams such as upsell opportunities like custom development or advanced training
Standardize the onboarding methodology to ensure a consistent, high-quality experience for all customers, with a special focus on enterprise clients, to significantly reduce time-to-value (TTV)
Act as the central point of contact for activation, bridging communication between Customer Success, Sales, and Product teams; ensure smooth hand-off from sales, advocate for product improvements, and partner with other departments for a seamless customer journey
Establish and track key performance indicators (KPIs) to measure activation process success, use data and analytics to identify pain points, make process improvements, and report on team effectiveness to senior leadership

Skills

Key technologies and capabilities for this role

Customer OnboardingProduct ActivationCustomer SuccessStrategic PlanningProcess StandardizationCross-Functional CollaborationKPI TrackingData AnalysisTime-to-Value OptimizationUpsell StrategiesEnterprise Client Management

Questions & Answers

Common questions about this position

Is this a full-time permanent position or a contract role?

This is a 6-month contract position.

What is the location or remote work policy for this role?

This information is not specified in the job description.

What experience and skills are required for the Activations Director role?

Candidates need 8+ years in Customer Success, Onboarding, Professional Services, or related post-sales roles in B2B SaaS, proven track record in designing onboarding processes, strong understanding of B2B SaaS metrics like LTV and Churn, P&L management experience, project management skills, communication skills, and proficiency in CRM tools like Salesforce and Customer Success platforms.

What is the team structure and reporting for this position?

The role reports to the VP of Global Customer Success and involves close collaboration with cross-functional teams including Sales, Product, and Marketing as part of the Global Customer Success team.

What makes a strong candidate for this Activations Director position?

A strong candidate is a strategic thinker with 8+ years in B2B SaaS post-sales roles, experience optimizing onboarding to reduce time-to-value, managing P&L for revenue growth, and strong cross-functional collaboration and data-driven skills.

Vimeo

Video hosting and sharing platform

About Vimeo

Vimeo provides a platform for creating, hosting, and sharing high-quality videos, catering to a wide range of users from individual creators to large teams. Users can utilize various tools and services to produce and distribute their video content effectively. Vimeo operates on a subscription model, offering different tiers that provide various features to suit the needs of its diverse clientele. This company stands out from competitors by focusing on high-quality video experiences and offering additional services like video monetization and live streaming. Vimeo's goal is to empower users to connect globally through their video content, facilitating creative storytelling and collaboration.

New York City, New YorkHeadquarters

2004Year Founded

$437.7MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

1,001-5,000Employees

Benefits

Unlimited paid time off

Company-matched 401k

Medical and dental

Daily breakfast, plus snacks and drinks aplenty

Company outings and events

Tuition reimbursement

Company equity

Company-matched charitable donations

Parental leave and adoption assistance

Risks

Emerging platforms like TikTok challenge Vimeo's market share.

AI-generated content may impact demand for traditional video tools.

Regulatory challenges in Europe could affect Vimeo's operations.

Differentiation

Vimeo offers a comprehensive video platform for creators and enterprises.

The platform supports spatial videos, enhancing immersive content creation.

Vimeo's partnerships with cultural institutions expand its reach and brand prestige.

Upsides

Growing demand for spatial video content boosts Vimeo's market position.

Video monetization strategies offer new revenue streams for Vimeo.

Remote work trends align with Vimeo's collaboration tools for distributed teams.

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