[Remote] Activations Director (Contract) at Vimeo

New York, New York, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

8+ years of experience in Customer Success, Onboarding, Professional Services, or a related post-sales role within a B2B SaaS environment
Proven track record of designing, implementing, and optimizing customer onboarding processes
Strong understanding of the B2B SaaS customer lifecycle and key metrics (e.g., LTV, Churn, ARR)
Demonstrated experience managing a P&L and driving revenue from professional services
Exceptional project management and organizational skills, with the ability to manage multiple priorities in a fast-paced environment
Excellent communication, presentation, and interpersonal skills, with the ability to influence and collaborate across all levels of the organization
Analytical and data-driven mindset, with proficiency in using CRM (e.g., Salesforce) and Customer Success platforms (e.g., Gainsight, ChurnZero, Catalyst)
Bachelor’s degree or equivalent experience

Responsibilities

Defining and executing the global strategy for customer onboarding and initial product use
Identifying and creating new value streams, such as developing upsell opportunities like custom development or advanced training
Standardizing the onboarding methodology to ensure a consistent, high-quality experience for all customers
Reducing the time it takes for new customers to get value from the product, known as time-to-value (TTV)
Bridging communication between the Customer Success, Sales, and Product teams
Advocating for product improvements that enhance the new user experience
Partnering with other departments to deliver a seamless customer journey
Establishing and tracking key performance indicators (KPIs) to measure the success of the activation process
Using data and analytics to identify pain points, make process improvements, and report on the team's effectiveness to senior leadership

Skills

Vimeo

Video hosting and sharing platform

About Vimeo

Vimeo provides a platform for creating, hosting, and sharing high-quality videos, catering to a wide range of users from individual creators to large teams. Users can utilize various tools and services to produce and distribute their video content effectively. Vimeo operates on a subscription model, offering different tiers that provide various features to suit the needs of its diverse clientele. This company stands out from competitors by focusing on high-quality video experiences and offering additional services like video monetization and live streaming. Vimeo's goal is to empower users to connect globally through their video content, facilitating creative storytelling and collaboration.

New York City, New YorkHeadquarters

2004Year Founded

$437.7MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

1,001-5,000Employees

Benefits

Unlimited paid time off

Company-matched 401k

Medical and dental

Daily breakfast, plus snacks and drinks aplenty

Company outings and events

Tuition reimbursement

Company equity

Company-matched charitable donations

Parental leave and adoption assistance

Risks

Emerging platforms like TikTok challenge Vimeo's market share.

AI-generated content may impact demand for traditional video tools.

Regulatory challenges in Europe could affect Vimeo's operations.

Differentiation

Vimeo offers a comprehensive video platform for creators and enterprises.

The platform supports spatial videos, enhancing immersive content creation.

Vimeo's partnerships with cultural institutions expand its reach and brand prestige.

Upsides

Growing demand for spatial video content boosts Vimeo's market position.

Video monetization strategies offer new revenue streams for Vimeo.

Remote work trends align with Vimeo's collaboration tools for distributed teams.

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