Customer Success Manager

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, SaaS, Human ResourcesIndustries

Requirements

Candidates should possess a minimum of 5 years of experience in customer-facing support or success roles, ideally based on the West Coast. A history of managing complex accounts with multiple stakeholder points of contact and high customer satisfaction is required, along with experience motivating customers through change and analyzing data for presentations. Familiarity with the workforce management (WFM) ecosystem, particularly WFM SaaS software, is preferred. The ability to persuasively present complex products, especially to executives, and a knack for bringing order to chaos are essential. Strong relationship-building skills, a strategic mindset for analyzing customer needs and market opportunities, and a passion for AI are also key qualifications. A true team player mentality and an enthusiastic, hands-on approach are necessary.

Responsibilities

The Customer Success Manager will serve as the primary point of contact for a portfolio of customers, building trusted relationships and ensuring they leverage Intelligent Automation to improve their workforce management strategy. Responsibilities include driving growth through identifying expansion and renewal opportunities, advocating for customers internally, and guiding them through implementation, training, and active product engagement. The role involves advising customers on organizational and process changes, managing multiple workstreams, contributing to the development of best practices, and owning the end-to-end renewal process. Additionally, the Customer Success Manager will share valuable customer insights with product and engineering teams to shape the product roadmap.

Skills

Customer Success

Account Management

Workforce Management

Intelligent Automation

Relationship Building

Problem Solving

Strategic Thinking

Customer Support

Analytical Skills

Communication

Legion

Intelligent automation for workforce management

About Legion

Legion.co offers an intelligent automation platform for workforce management, specifically targeting businesses that employ hourly workers. The platform predicts demand and automatically generates optimal schedules, enhancing labor efficiency and employee engagement. It features a self-learning forecasting engine that adapts to business needs and provides gig-like flexibility for employees. Legion.co operates on a subscription model, charging businesses for access to its tools that improve labor operations and the hourly employee experience.

Redwood City, CaliforniaHeadquarters

2016Year Founded

$180.4MTotal Funding

LATE_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees