Customer Success Strategist

Employment Type: Full-Time Location Type: Remote Salary: Not specified

About Syrup 🌍

In a world facing deep supply chain disruptions, true omni-channel networks, and sustainability-minded consumers, there's a critical need for next-generation inventory systems. Syrup is building an AI-powered predictive software platform designed for inventory decisions in commerce. Our team of data scientists develops cutting-edge forecasting methodologies to deliver market-leading precision and accuracy. Merchandising and planning teams benefit from buying, allocation, and inventory balancing workflows that increase confidence and improve financial outcomes. 🚀

Our mission is to create a world where enterprises make the best use of their scarce physical resources and time, strengthened by infinite intelligence at every step in the value chain. 👔

We're backed by leading investors, including Accel and Google's AI fund (Gradient Ventures). Our customers range from industry legends to promising upstarts, including Gap, Abercrombie & Fitch, Salomon, Faherty, and Reformation, among others.

About The Role

As a Customer Success Strategist at Syrup, you will be the primary point of contact for our growing base of enterprise customers, ensuring they extract maximum value from our algorithmic platform. Our focus is 100% on turning customers into advocates for Syrup. We are seeking individuals who can blend technical understanding with relationship management, and data storytelling with project execution. You will navigate complex stakeholder environments while maintaining a deep understanding of our product's technical capabilities. As we are still building our foundation, you will play a key role in shaping how we deliver exceptional customer experiences at scale.

We are not just looking for a customer manager; we are looking for a problem solver. Someone who sees a complex customer challenge and feels a spark of excitement. Someone who finds joy in translating technical concepts into business value. Someone who understands that great customer success goes beyond relationship management—it's about being the bridge between powerful technology and tangible business outcomes.

We believe in the intersection of technical understanding and human connection. You will be the trusted guide for our customers, helping them navigate our algorithmic platform, uncover insights, and transform their decision-making processes.

Key Attributes:

• Technical fluency and strong relationship skills are a must.
• Project management expertise is essential.
• Curiosity and creativity are non-negotiable.

Responsibilities

• Serve as the trusted advisor for customers, bridging technical capabilities with business outcomes.
• Lead new customer implementations with a structured approach to onboarding, training, and adoption.
• Develop and execute customer success plans with clear technical implementation roadmaps.
• Translate complex algorithmic concepts into meaningful business value for different stakeholders.
• Create and analyze data-driven business reviews that demonstrate concrete ROI.
• Proactively identify optimization opportunities in customer workflows.
• Build relationships across multiple levels within customer organizations.
• Track customer health metrics and develop strategies to improve adoption and satisfaction.
• Collaborate with Product and Engineering teams to represent the voice of the customer.

Requirements

• 4+ years in a customer-facing technical role.
• Comfort working with data in spreadsheets; SQL knowledge is a plus.
• Experience implementing or supporting technical/algorithmic products.
• Strong project management skills with a track record of successful implementations.
• Ability to translate complex technical concepts into clear business language.
• Data analysis skills to extract insights and tell compelling stories with metrics.
• Excellent relationship-building capabilities across different stakeholder levels.
• Problem-solving mindset with creativity to work within system constraints.
• Clear written and verbal communication skills for both technical and business audiences.
• Adaptability to thrive in a fast-paced environment.