Strategic Customer Success Manager- West
CrestaSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software, AI, Supply Chain, Retail TechnologyIndustries
Requirements
Candidates should have 4+ years of experience in a customer-facing technical role, with comfort working with data in spreadsheets and SQL knowledge being a plus. Strong project management skills, the ability to translate complex technical concepts into business language, data analysis skills, and excellent relationship-building capabilities are essential. Adaptability and a problem-solving mindset are also required.
Responsibilities
The Customer Success Strategist will serve as a trusted advisor to enterprise customers, bridging technical capabilities with business outcomes. Responsibilities include leading new customer implementations, developing success plans, translating algorithmic concepts into business value, creating data-driven business reviews, identifying optimization opportunities, building relationships across customer organizations, tracking customer health metrics, and collaborating with Product and Engineering teams.
Skills
Customer Success
Relationship Management
Data Storytelling
Project Execution
Technical Understanding
Problem Solving
Algorithmic Platform
Syrup
AI platform for personalized customer communication
About Syrup
Syrup.io enhances customer communication for SaaS companies by using AI technology to automate and personalize interactions. The platform employs predictive analytics to identify user behaviors, such as activity levels and risks of customer churn, allowing businesses to engage with customers at optimal times. Syrup.io offers pre-built communication workflows, called "drips," that automate personalized messaging, along with features like "Bespoke Recipes" and "Predictive Audiences" for targeted campaigns based on user data. The company operates on a subscription model, providing a free trial for early adopters to attract users and gather feedback. Syrup.io's goal is to improve customer relationship management by enabling SaaS companies to create tailored campaigns and gain insights into user journeys, ultimately increasing customer retention and revenue.
Cleveland, OhioHeadquarters
2022Year Founded
$3.2MTotal Funding
SEEDCompany Stage
Enterprise Software, AI & Machine LearningIndustries
1-10Employees
Benefits
Remote Work Options
Unlimited Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Parental Leave
Risks
Competition from established CRM platforms like Salesforce and HubSpot.
Data privacy concerns could lead to regulatory scrutiny.
Dependence on venture capital funding poses financial risks.
Differentiation
Syrup uses AI to automate and personalize SaaS customer interactions.
Predictive analytics identifies key user behaviors for optimal engagement timing.
Pre-built communication workflows automate personalized messaging for SaaS companies.
Upsides
Growing demand for AI-driven personalization boosts Syrup's market potential.
Subscription-based model aligns with industry trends for recurring revenue.
Early adoption strategy helps gather feedback and improve product development.
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