Senior Account Manager, Digital Health ISVs
NVIDIASalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Biotechnology, Digital HealthIndustries
Requirements
Candidates should have 3-5 years of experience in account management or client services within digital health, healthcare, channel partnerships, benefits, or SaaS companies. A strong passion for healthcare and influencing organizational change is required, along with the ability to prioritize and manage multiple tasks and a proven track record of high client satisfaction ratings and successful renewals.
Responsibilities
The Client Success Manager will lead a portfolio of employer clients, acting as the primary point of contact for all client needs and maintaining high levels of engagement, satisfaction, and loyalty. They will collaborate with channel/payer partner executives to manage strategic relationships, consult clients on improving support for working parents, and convert clients into advocates. Responsibilities also include managing client issues and escalations by collaborating with internal teams, providing strategic analysis of member engagement and program metrics, owning communications such as quarterly business reviews, and serving as the voice of the client internally to enhance product development and marketing efforts. Additionally, the role involves leveraging data and analytics to expand and optimize programs, owning retention strategies, and supporting expansion opportunities for assigned clients.
Skills
Client Relationship Management
Account Management
Customer Success
Communication
Problem-Solving
Stakeholder Management
Maven Clinic
Digital health platform for women's healthcare
About Maven Clinic
Maven Clinic provides a digital health platform focused on women's and family health services. It offers a wide range of support, including preconception care, fertility preservation, IVF, adoption, surrogacy, and menopause care. The platform connects users with dedicated Care Advocates and utilizes data-driven insights to ensure equitable access to healthcare, regardless of location or background. This approach helps improve health outcomes and reduces the need for expensive medical procedures. Maven Clinic's services include on-demand appointments with specialized providers, ongoing assessments, and proactive check-ins, which enhance member engagement and allow for early risk identification. The company aims to deliver comprehensive care while achieving significant clinical and business returns on investment.
New York City, New YorkHeadquarters
2014Year Founded
$416.1MTotal Funding
SERIES_FCompany Stage
HealthcareIndustries
1,001-5,000Employees
Benefits
Unlimited paid time off
14 weeks fully paid parental leave and return-to-work plan
Market-based compensation and equity
Medical, dental, and vision plans (100% covered options)
Free membership with One Medical
Free access to Maven, with credits for friends and family
401(k) match
Paid month-long sabbatical after 5 years
Risks
Increased competition from AI-driven startups like Abridge could impact Maven's market position.
Flat deal activity in healthcare IT may slow future funding opportunities for Maven Clinic.
Growing FemTech market could lead to increased competition from new entrants in reproductive health.
Differentiation
Maven Clinic offers comprehensive women's and family health services, including IVF and surrogacy.
The platform provides equitable access to care through dedicated Care Advocates and data insights.
Maven Clinic's holistic approach reduces costly procedures with proactive healthcare interventions.
Upsides
Maven Clinic raised $125M in Series F, becoming the highest valued in its sector.
The rise of FemTech presents opportunities for Maven to expand and capture market share.
Increased employer demand for fertility benefits aligns with Maven's services, boosting its client base.
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