Customer Expansion Manager

Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Live Events, Event Marketing, SaaSIndustries

Requirements

Candidates must have at least 2 years of experience in SaaS sales, account management, or customer success, with a proven ability to manage a customer portfolio and meet retention and upsell targets. Excellent communication skills, a customer-centric mindset, strong organizational skills, and comfort in a fast-moving, remote-first environment are essential. Experience with Salesforce and other CRM or customer success tools is required. Bonus points for MarTech or event organizer experience, familiarity with product-led growth, and prior experience in an early-stage or rapidly scaling SaaS company.

Responsibilities

The Customer Expansion Manager will own and grow a portfolio of Hive customers, acting as a strategic partner throughout their lifecycle. This includes leading renewal conversations, negotiating contract terms, ensuring high retention rates, and identifying/closing upsell and cross-sell opportunities. Responsibilities also involve understanding customer goals to ensure success with Hive's platform, conducting regular account reviews, collaborating with internal teams, and tracking business using CRM tools. Additionally, the role requires sharing customer feedback to influence product development and go-to-market strategy.

Skills

Account Management

Customer Success

SaaS Sales

Relationship Building

Salesforce

Hubspot

Salesloft

Negotiation

Upselling

Cross-selling

Customer Retention

hive.co

Data-driven marketing platform for businesses

About hive.co

Hive.co is a marketing platform that helps businesses improve customer engagement by integrating data from various sources. It mainly targets e-commerce businesses, event organizers, and online enterprises that want to enhance their marketing strategies. The platform allows users to automate marketing campaigns and access real-time insights about their customers. Hive.co operates on a subscription model, where clients pay for different levels of service and the number of integrations they need. By connecting with platforms like Squarespace and Zapier, Hive.co enables businesses to create efficient marketing workflows. Its main features include automated deliverability, customer success tools, and real-time analytics, all designed to increase sales and customer interaction. Hive.co also prioritizes a positive work environment, focusing on employee well-being and professional development.

Waterloo, CanadaHeadquarters

2014Year Founded

$120KTotal Funding

LATE_VCCompany Stage

Data & Analytics, Consumer Software, Consumer GoodsIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Flexible Work Hours

Remote Work Options

Unlimited Paid Time Off

Parental Leave

Risks

Increased competition from AI-driven marketing platforms like Klaviyo and Iterable.

Privacy concerns and regulatory changes may impact Hive's data collection practices.

Economic downturns could lead to reduced budgets for marketing platforms like Hive.

Differentiation

Hive integrates with platforms like Shopify, Mailchimp, and Facebook for seamless data sync.

The platform offers real-time insights and automated deliverability to boost customer engagement.

Hive's subscription model allows businesses to choose services based on their integration needs.

Upsides

Hive can leverage zero-party data collection to enhance data-driven marketing strategies.

AI-driven predictive analytics in email marketing can improve Hive's platform offerings.

Omnichannel marketing strategies align with Hive's strength in seamless integrations.

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