Customer Success Manager

France

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Identity Security, SoftwareIndustries

Requirements

Candidates should possess strong customer-facing and consulting skills, with a professional demeanor and the ability to communicate technical details to non-technical audiences. A highly organized individual with a strong work ethic, creative and customer-centric personality is required. Experience in outcome/requirements formulation, project management/delivery planning, and a Bachelor's degree or equivalent work experience are advantageous. Travel is estimated between 10% to 25%.

Responsibilities

The Customer Success Manager will manage business relationships with assigned client accounts, ensuring retention and advocacy by building long-term relationships. This role involves creating engagement plans for successful identity security programs, monitoring account changes, and providing coaching and advice on SailPoint's solutions. The CSM will also interface with delivery partners, provide strategic updates to senior management, identify opportunities for product/service expansion, and cultivate customer advocates to maximize client success and revenue growth.

Skills

Customer Relationship Management

Account Management

Identity Management

Security Solutions

Client Success

Business Consulting

Strategic Planning

Product Usage Monitoring

Client Advocacy

Problem Solving

SailPoint

Provides identity security solutions for enterprises

About SailPoint

SailPoint provides identity security solutions that help organizations manage and protect digital identities. Its main products, including IdentityIQ, IdentityNow, and File Access Manager, assist businesses in ensuring compliance with regulations, reducing risks, and controlling access to sensitive information. These products work by giving organizations visibility into who has access to what data, allowing them to manage permissions effectively. SailPoint stands out from competitors by utilizing advanced technologies like artificial intelligence and machine learning to enhance its identity governance capabilities. The company's goal is to be a trusted partner for enterprises in navigating the complexities of identity security, ensuring that they can securely manage access to their critical information.

Austin, TexasHeadquarters

2004Year Founded

$20.7MTotal Funding

IPOCompany Stage

Cybersecurity, AI & Machine LearningIndustries

1,001-5,000Employees

Risks

Emerging identity management startups increase competition, potentially eroding market share.

Rapid technological changes may outpace SailPoint's innovation, risking solution obsolescence.

Integration challenges with acquisitions like SecZetta may disrupt services or misalign strategies.

Differentiation

SailPoint specializes in managing and securing digital identities for enterprises.

The company leverages AI and machine learning to enhance identity security solutions.

SailPoint's IdentityIQ provides visibility and control over user access.

Upsides

Growing demand for remote work security boosts SailPoint's remote access management features.

Rising adoption of AI-driven identity analytics aligns with SailPoint's AI capabilities.

Increased regulatory requirements drive demand for SailPoint's identity governance solutions.

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