Senior Manager, Customer Success
UserTestingSalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
$130,000 – $160,000Compensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
NoVisa
Cybersecurity, Information TechnologyIndustries
Requirements
Candidates must have experience in Customer Success Management, Technical Account Management, Consulting, Pentesting, or other technical, customer-facing roles within the security industry. A basic understanding of scripting languages like PowerShell or Python, and experience utilizing REST APIs to solve business problems are required. Candidates must be authorized to work and reside in the United States, and possess the ability to quickly learn new technologies and maintain an account book of business. Experience in penetration testing, administering Active Directory or Azure, and familiarity with open-source BloodHound or BloodHound Enterprise are considered advantageous. The role requires up to 15% travel within the region.
Responsibilities
The Sr. Technical Account Manager will consult with customers to understand their use cases and desired outcomes, onboarding and training new customers to ensure a smooth start. They will maintain regular customer cadence calls to ensure ongoing engagement, proactively address concerns, and share best practices in Identity security, while driving effective communications with customers and internal teams. Responsibilities include assisting customers with integrating BloodHound Enterprise data with other systems, identifying churn risk and implementing success plans to restore customer health, and monitoring account health and status for management and cross-team reference. The role involves acting as the customer's voice internally to advocate for requested features and provide necessary detail for product design, developing solutions or prototypes to improve customer value, and tracking support tickets to resolve bugs in collaboration with Support Engineers.
Skills
Technical Account Management
Customer Onboarding
Customer Training
Identity Security
Integration Assistance
Account Health Monitoring
Customer Engagement
Communication
Problem-Solving
Soft Skills
SpecterOps
Cybersecurity services for threat defense
About SpecterOps
SpecterOps provides cybersecurity services that help organizations defend against advanced cyber threats. Their main services include adversary simulation, penetration testing, hunt operations, and breach assessments, which test and improve an organization's security measures. They also offer specialized tools like BloodHound and PowerForensics, along with training programs to educate clients on the latest tactics used by cyber adversaries. SpecterOps stands out by combining high-level services with proprietary tools and training, aiming to enhance the security posture of both commercial businesses and government agencies.
Alexandria, VirginiaHeadquarters
2017Year Founded
$74.4MTotal Funding
EARLY_VCCompany Stage
CybersecurityIndustries
51-200Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Unlimited Paid Time Off
Flexible Work Hours
Paid Holidays
401(k) Retirement Plan
401(k) Company Match
Stock Options
Home Office Stipend
Phone/Internet Stipend
Professional Development Budget
Family Planning Benefits
Risks
Increased competition from companies like XM Cyber may challenge SpecterOps' market share.
Over-reliance on government contracts poses risks if government spending changes.
Rapid cyber threat evolution may outpace SpecterOps' tool and training development.
Differentiation
SpecterOps offers unique adversary simulation services mimicking real-world attacker tactics.
Their BloodHound tool identifies attack paths in Active Directory environments effectively.
SpecterOps provides advanced adversary TTPs training, enhancing client defense capabilities.
Upsides
SpecterOps received FedRAMP High Authorization, expanding access to federal government contracts.
Kevin Mandia's appointment as chair enhances SpecterOps' credibility and strategic direction.
The launch of a channel partner program broadens SpecterOps' market reach and service delivery.
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