Sr. Technical Account Manager - BloodHound Enterprise

Employment Type: Full-time Location Type: Remote (U.S. based) Salary Range: $130,000 - $160,000 annually, commensurate with experience.

Position Overview

SpecterOps is seeking a Sr. Technical Account Manager to join the BloodHound Enterprise team. BloodHound Enterprise is a technology that continuously and comprehensively maps Identity Attack Paths, identifying the attacker's easiest, most reliable, and most attractive targets. Our Technical Account Managers are responsible for guiding customers to maximize the value they receive from BloodHound Enterprise.

The ideal candidate will possess excellent soft skills, be highly organized, and have strong technical capabilities. A preference is given to candidates who can work hours within the Central US to West US time zones.

Note: Candidates must be authorized to work and reside in the United States. SpecterOps does not currently sponsor immigration visas.

Responsibilities

Customer Onboarding and Training

• Consult with customers to understand their use cases and desired outcomes.
• Onboard, train, and enable new BloodHound Enterprise (BHE) customers to ensure a smooth start.

Customer Engagement and Communication

• Maintain regular cadence calls with customers to ensure ongoing engagement, proactively address concerns, and share best practices in Identity security.
• Drive effective communications with customers and internal teams.

Integration Assistance

• Assist customers in integrating BHE data with other systems to enhance their overall experience and value recognition.

Churn Risk Management

• Identify churn risk and implement success plans to restore customer health, ensuring long-term customer retention.

Account Health Monitoring

• Keep account health and status updated for management and cross-team reference, providing clear visibility into customer satisfaction and issues.

Collaboration with Product, Support, and Engineering Teams

• Act as the customer's voice internally, advocating for requested features and providing the necessary detail and context for product design.
• Develop solutions or prototypes that improve customer value recognition, potentially leading to new feature development.
• Track support tickets and engage engineering as needed to resolve bugs for your customers in collaboration with Support Engineers.

Requirements

• Experience in Customer Success Management, Technical Account Management, Consulting, Pentesting, or other technical, customer-facing roles within the security industry.
• Ability to manage an account book of business.
• Basic understanding of scripting languages such as PowerShell or Python.
• Experience utilizing REST APIs to solve business problems.
• Ability to quickly learn new technologies and a desire to stay current with the latest technologies and techniques.
• Ability to successfully complete a criminal background investigation.
• Must be authorized to work and reside in the United States; no visa sponsorship is provided.
• A desire to embody SpecterOps' core values: passionate curiosity, consistent improvement, empathy, sustainability, humility, and empowerment through transparency.
• Travel: Up to 15% within the region.

Nice to Haves

• Experience in penetration testing and/or administering Active Directory or Azure.
• Experience with open-source BloodHound or BloodHound Enterprise.
• Demonstrable skill in describing and explaining Active Directory/Entra attack tradecraft.
• Experience with JSON data formatting and containerization platforms.

What We Offer

• Health Benefits: 100% covered Health, Dental, Vision, and Life Insurance for both employees and their families.
• Time Off: Flexible time off policy.
• Holidays: 13 paid holidays annually.
• Retirement: 401(k) with up to a 4% company match.
• Compensation: Stock Options & bonuses.