Customer Success Manager
paytronizSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail Security, AI & Visual AnalyticsIndustries
Requirements
Candidates should possess 4+ years of proven Customer Success experience, with 3+ years in Mid Level or Enterprise Customer Success, at least 1 year managing customer success teams and developing team members, demonstrated ability to define, track, and achieve customer success metrics and KPIs, exceptional analytical skills with experience using data to drive strategic decisions, strong business acumen with the ability to understand and communicate client ROI, excellence in problem-solving, strategic thinking, and proactive customer engagement, and a proven track record of meeting or exceeding retention and expansion targets. A Bachelor's degree in Business, Marketing, or a related field is also required.
Responsibilities
The Customer Success Manager will lead, mentor, and develop a team of Customer Success Managers to achieve defined KPIs and metrics, personally manage 3-5 strategic enterprise accounts, develop data-driven account strategies to maximize client ROI and identify growth opportunities, conduct quarterly business reviews that clearly demonstrate value and quantify success metrics, serve as the central liaison between clients and internal teams (Product, Engineering, Sales, Implementation), create and track comprehensive customer health metrics that predict retention risk, proactively identify and execute expansion opportunities through data analysis, implement early warning systems to identify at-risk accounts before they become problematic, champion the voice of the customer by communicating enhancement requests to product teams, and work closely with Sales on account expansion strategies and renewals.
Skills
Customer Success Management
Account Management
Data Analysis
KPI Tracking
Client Relationship Building
Team Leadership
Strategic Planning
Cross-Functional Collaboration
Panopto
Video management and streaming solutions provider
About Panopto
Panopto provides a video management and streaming platform tailored for businesses and educational institutions. Users can easily record, manage, and share video content securely, with the software compatible with both Windows and Mac systems. This allows individuals to create professional-quality videos without needing advanced technical skills. Panopto serves over 1,000 clients globally, including major companies and universities, and operates in the expanding enterprise video content management market, which supports live streaming, video recording, and secure hosting. The platform is subscription-based, offering features like interactive quizzes and advanced search capabilities, making it useful for corporate training and academic purposes. Panopto's goal is to facilitate effective video communication and learning by providing a comprehensive and user-friendly video solution.
Key Metrics
Seattle, WashingtonHeadquarters
2007Year Founded
$47.2MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Enterprise Software, EducationIndustries
51-200Employees