Client Engagement Manager II

Charlotte, North Carolina, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Health Services, Healthcare TechnologyIndustries

Requirements

The candidate must have over 6 years of experience in a healthcare client-facing role with progressive experience and over 6 years of leading complex projects. Strong preference is given to candidates with experience in Risk Adjustment and Quality of Care, along with robust project performance analysis and strategic PowerPoint deck building skills. Outstanding customer service, strong data organization, analysis, and presentation skills are essential. The role requires a strong ability to learn quickly, apply knowledge, and be consultative, alongside strong computer skills (including Microsoft Office), grammar, and multitasking abilities. A keen attention to detail, time management, and decision-making skills are also necessary.

Responsibilities

The Client Engagement Manager II will serve as a Trusted Advisor, leading client relationships, engagement, and implementation delivery for an assigned portfolio. Responsibilities include identifying and closing partnership expansion opportunities, documenting client requirements, and developing detailed onboarding/implementation plans with risk mitigation strategies. The role involves building strategic presentations, leading cross-functional teams through influence, and leading joint client-Vatica Health leadership committees. Key duties include ensuring high client satisfaction, retention, and growth, forecasting and tracking account metrics, enhancing performance tracking, delivering client training, and optimizing program performance by leveraging knowledge of client and Vatica operations. The CEMII will also support operational and financial plans, serve as the Voice of the Client by gathering feedback to improve services, and assist in the onboarding and development of Vatica staff. They will also design and develop best practices in client engagement and implementation.

Skills

Client Relationship Management

Project Management

Implementation Delivery

Risk Mitigation

Communication

Strategic Planning

Team Leadership

Problem-Solving

Presentation Skills

Matrixed Environment Leadership

Abarca Health

Pharmacy Benefit Management services provider

About Abarca Health

Abarca Health provides Pharmacy Benefit Management (PBM) services, focusing on flexible and user-friendly solutions for health plans, employers, and government programs like Medicare and Medicaid. Its main product, the Darwin platform, allows clients to quickly implement and modify benefit designs while ensuring compliance with regulations. Abarca Health manages over $5.3 billion in drug spend and processes 100 million prescription claims annually, offering additional services like home delivery for prescriptions. The company's goal is to deliver exceptional service and innovative solutions in the PBM market.

Aventura, FloridaHeadquarters

2005Year Founded

VENTURE_UNKNOWNCompany Stage

HealthcareIndustries

501-1,000Employees