Care Advocate

About Maven

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital.

Awards and Recognition

Maven Clinic is a recipient of over 30 workplace and innovation awards, including:

• Fortune Change the World (2024)
• CNBC Disruptor 50 List (2022, 2023, 2024)
• Fortune Best Workplaces for Millennials (2024)
• Fortune Best Workplaces in Health Care (2024)
• TIME 100 Most Influential Companies (2023)
• Fast Company Most Innovative Companies (2020, 2023)
• Built In Best Places to Work (2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
• Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
• Fast Company Best Workplaces for Innovators (2022)
• Built In LGBTQIA+ Advocacy Award (2022)

Role Overview

We are looking for a mission-driven care advocate to join our team to provide world-class care to Maven members. Our Care Delivery team consists of care coaches and care advocates who help our members navigate digital care and access the tools to unlock their optimal experience and outcomes. Our team works to continuously learn more about members and ourselves, and you’ll move fast to assist our members with navigation of our network and product. As a Care Advocate, you’ll be the Maven resource for our members, providing resources and education on how to access care and walk through walls to engage members with our platform.

Our Care Delivery team works remotely and supports Maven members 24/7/365. We are currently hiring for the following shifts:

• Sunday-Thursday 3pm-11:30pm ET
• Sunday-Thursday 11am-7:30pm ET

Responsibilities

As a Care Advocate, you will be responsible for:

• Prioritizing tasks and managing a schedule of meeting a high volume of members to conduct introductory video appointments
• Upholding our value of moving fast by answering and assisting with questions about our product and providing personalized recommendations for supporting member needs
• Demonstrating our value of “walking through walls” to deliver an exceptional customer service experience to our members and escalating concerns or questions appropriately
• Navigating members’ networks to ensure access to care, and investigating available support
• Coordinating with other team members when needed to provide immediate access to care and provide follow up, closing the loop with the member
• Providing education and resources related to program needs
• Collaborating with cross-functional partners and team members of our Care Delivery, Customer Support, Provider group and Product teams
• Executing on tasks to ensure optimal member experience and taking responsibility for closing the loop on outstanding items
• Participating in cross functional projects and collaborating with other departments where needed
• Identifying referral needs and collaborating with Maven providers
• Anticipating and addressing member’s social determinants of health needs
• Any other duties as assigned

Required Qualifications

• A background in allied health, human serv