Lead Advocate
Solace HealthSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Healthcare, Biotechnology, Virtual ClinicIndustries
Requirements
Candidates must have a background in allied health or human services. Experience in a customer service role is preferred, along with strong communication and problem-solving skills. Availability for remote work and specific shifts (Sunday-Thursday 3pm-11:30pm ET or Sunday-Thursday 11am-7:30pm ET) is required.
Responsibilities
Care Advocates will provide world-class care to Maven members, assisting them in navigating digital care and accessing tools for optimal experience and outcomes. Responsibilities include conducting introductory video appointments, answering questions about the product, providing personalized recommendations, escalating concerns, navigating members' networks to ensure access to care, coordinating with team members for immediate care access, providing education and resources, collaborating with cross-functional teams, identifying referral needs, and addressing social determinants of health.
Skills
Care Advocacy
Digital Health
Member Support
Healthcare Navigation
Customer Service
Maven Clinic
Digital health platform for women's healthcare
About Maven Clinic
Maven Clinic provides a digital health platform focused on women's and family health services. It offers a wide range of support, including preconception care, fertility preservation, IVF, adoption, surrogacy, and menopause care. The platform connects users with dedicated Care Advocates and utilizes data-driven insights to ensure equitable access to healthcare, regardless of location or background. This approach helps improve health outcomes and reduces the need for expensive medical procedures. Maven Clinic's services include on-demand appointments with specialized providers, ongoing assessments, and proactive check-ins, which enhance member engagement and allow for early risk identification. The company aims to deliver comprehensive care while achieving significant clinical and business returns on investment.
New York City, New YorkHeadquarters
2014Year Founded
$416.1MTotal Funding
SERIES_FCompany Stage
HealthcareIndustries
1,001-5,000Employees
Benefits
Unlimited paid time off
14 weeks fully paid parental leave and return-to-work plan
Market-based compensation and equity
Medical, dental, and vision plans (100% covered options)
Free membership with One Medical
Free access to Maven, with credits for friends and family
401(k) match
Paid month-long sabbatical after 5 years
Risks
Increased competition from AI-driven startups like Abridge could impact Maven's market position.
Flat deal activity in healthcare IT may slow future funding opportunities for Maven Clinic.
Growing FemTech market could lead to increased competition from new entrants in reproductive health.
Differentiation
Maven Clinic offers comprehensive women's and family health services, including IVF and surrogacy.
The platform provides equitable access to care through dedicated Care Advocates and data insights.
Maven Clinic's holistic approach reduces costly procedures with proactive healthcare interventions.
Upsides
Maven Clinic raised $125M in Series F, becoming the highest valued in its sector.
The rise of FemTech presents opportunities for Maven to expand and capture market share.
Increased employer demand for fertility benefits aligns with Maven's services, boosting its client base.
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