Customer Success Manager at ASAPP

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Artificial Intelligence, Customer ExperienceIndustries

Requirements

8+ years of customer-facing experience in SaaS or AI, with a strong background in customer success, account management, consulting, or implementation
Proven success in managing complex enterprise accounts and developing long-term customer relationships
Comfort with measuring outcomes and leveraging business intelligence tools to track success metrics and optimize performance
A passion for customer success with the ability to empathize, problem-solve, and provide proactive solutions that drive business results
Exceptional verbal and written communication skills, with the ability to influence and collaborate across teams and at all levels

Responsibilities

Serve as the primary point of contact for enterprise-level accounts, guiding customers through the entire post-implementation journey to maximize product adoption and ROI
Build strong C-level and executive relationships, championing your customer's needs within ASAPP while also acting as a bridge between product teams and customers
Collaborate with clients to define measurable success metrics, align on business goals, and ensure ASAPP’s AI solutions consistently deliver value
Focus on both customer retention and account growth, proactively identifying opportunities to expand the partnership and drive additional value
Work closely with product, engineering, and support teams to identify and resolve any challenges, and provide actionable feedback that helps refine our offerings
Develop and execute strategic account plans that align with customer objectives, ensuring continued engagement and positive outcomes
Monitor account health, anticipate risks, and collaborate with internal teams to implement solutions or mitigation strategies to keep the customer on track
Empower customers to leverage ASAPP's full suite of solutions by providing product training, best practices, and continuous support

Skills

Key technologies and capabilities for this role

Customer SuccessStrategic Account ManagementEnterprise ClientsAI AdoptionStakeholder ManagementProduct FeedbackEngagement StrategiesCross-functional CollaborationExecutive Relationships

Questions & Answers

Common questions about this position

What work arrangements does ASAPP offer?

ASAPP embraces both hybrid and remote work to bring the best minds together, wherever they are, with hubs in New York City, Mountain View, Latin America, and India.

What is the salary or compensation for this Customer Success Manager role?

This information is not specified in the job description.

What skills and qualities are needed for the Customer Success Manager position?

ASAPP seeks technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and are driven by continuous learning, rapid pivots, and high-growth challenges.

What is the company culture like at ASAPP?

ASAPP values customer obsession, purposeful speed, ownership, relentless focus on outcomes, tight skilled teams, clarity over complexity, and continuous evolution through curiosity, data, and craftsmanship.

What makes a strong candidate for this Customer Success Manager role?

Strong candidates are dynamic individuals who can build C-level relationships, drive strategic account management, advocate for customers, collaborate cross-functionally, and focus on outcomes, growth, and retention for enterprise AI customers.

ASAPP

AI tools for enhancing customer service

About ASAPP

ASAPP provides AI-powered tools to improve customer service operations. Their main product is a conversational AI voice and chat agent that accurately transcribes calls, automates call summaries, and generates automated responses to enhance agent productivity. Targeting businesses with high volumes of customer interactions, such as call centers and support departments, ASAPP operates in the customer experience market, which is growing as companies focus on customer satisfaction. They offer their services through a subscription model, allowing clients to access their tools while ensuring ongoing updates. ASAPP's goal is to enhance human performance in customer service by addressing inefficiencies and providing insights that help businesses make informed decisions and improve customer experiences.

New York City, New YorkHeadquarters

2014Year Founded

$369.6MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees