Customer Success Lead, Strategic Accounts

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: $115K - $140K

Notable is the leading healthcare AI platform for transforming workforce productivity. Health systems, hospitals, and payers use Notable to improve healthcare quality, close gaps in patient care, drive member enrollment, and patient acquisition, retention, and reimbursement, scaling growth without hiring more staff. We are on a mission to improve the lives of patients, staff, and clinicians - to improve healthcare for humanity. This isn't just a lofty goal - it's something we're achieving every single day. When you join Notable, you become part of a force actively transforming healthcare. Our aim to impact 100 million patients isn't just a number; it's a commitment to creating meaningful change on a massive scale.

Role Summary

As a Customer Success Lead for strategic accounts at Notable Health, you will be the orchestrator of customer success for our most valuable and complex healthcare clients. You will immerse yourself in their world, understanding their unique needs, challenges, and ambitions, and then leverage Notable's full platform capabilities to drive transformative outcomes. This is a highly visible role that requires a blend of technical expertise, relationship-building, commercial acumen, and a passion for driving innovation in healthcare.

Responsibilities

• Executive Relationship Management:
  • Establish yourself as a trusted advisor to C-suite executives, building relationships based on strategic insight and understanding their business goals.
  • Influence executive decision-making by navigating the healthcare landscape, identifying opportunities, and positioning Notable as a strategic partner.
  • Act as a senior representative for Notable, advocating for the customer at the executive level and ensuring their needs are met.
• Strategic Roadmap & Internal Collaboration:
  • Develop and execute multi-quarter success roadmaps aligning Notable’s solutions with the customer’s evolving needs and strategic priorities.
  • Facilitate seamless communication and collaboration between the customer and internal teams to ensure successful delivery and maximize customer satisfaction.
  • Act as the customer’s voice within Notable, providing feedback to drive product development and enhance the overall customer experience.
• Commercial Success & Growth:
  • Partner with the Partnership Manager to ensure successful renewals, identify upsell/cross-sell opportunities, and drive revenue growth.
  • Proactively generate new leads and pipeline for Notable’s solutions within the customer’s organization, sharing success stories across multiple organizations.
  • Ensure Notable’s solutions deliver tangible ROI and contribute to the customer’s long-term growth and success.
• Stakeholder Engagement & Coordination:

Requirements

• (Information Missing - Requires further details)

Company Information

• Company: Notable
• Industry: Healthcare AI Platform
• Mission: To improve the lives of patients, staff, and clinicians - to improve healthcare for humanity.
• Impact Goal: To impact 100 million patients.