Principal Customer Success Manager, Strategic
FullStorySalary not specified
- Full Time
- Expert & Leadership (9+ years)
$115,000 – $140,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
AI & Machine Learning, Healthcare, Enterprise SoftwareIndustries
Requirements
Candidates should have over 7 years of experience in customer success, implementation, or consulting within the healthcare sector. A proven track record of building relationships with and influencing C-suite executives is essential, along with a strong technical understanding of healthcare IT systems, workflow automation, and data analytics. Exceptional communication and interpersonal skills are required to articulate complex technical concepts to non-technical audiences. A deep understanding of the healthcare industry and the role of technology in driving innovation is necessary, as well as strategic thinking capabilities to lead cross-functional teams. A Bachelor's degree or equivalent experience is required, along with a willingness to travel up to 50% of the time.
Responsibilities
The Customer Success Lead will establish trusted relationships with C-suite executives, influencing decision-making and advocating for customer needs. They will develop and execute multi-quarter success roadmaps, ensuring alignment with customer priorities and facilitating communication between customers and internal teams. The role involves partnering with the Partnership Manager to ensure successful renewals and identify upsell opportunities, while also generating new leads within customer organizations. Stakeholder engagement is crucial, requiring the building of rapport with diverse stakeholders and managing escalations effectively. A significant on-site presence is expected to solidify relationships and understand the customer's operational environment.
Skills
Executive Relationship Management
Strategic Roadmap
Customer Success
Healthcare
AI
C-Suite
Business Goals
Advocacy
Relationship Building
Communication
Negotiation
Notable
Intelligent automation platform for healthcare providers
About Notable
Notable Health offers an intelligent automation platform that streamlines administrative and patient-facing workflows for healthcare providers. The platform automates tasks like scheduling and care gap outreach, allowing for a more efficient and personalized patient experience. It is designed for hospitals and medical groups, helping them tackle staffing shortages and improve operational efficiency. Clients benefit from a quick implementation process and have reported high satisfaction rates and improved workflow capacity.
Key Metrics
San Mateo, CaliforniaHeadquarters
2017Year Founded
$115.9MTotal Funding
SERIES_BCompany Stage
Enterprise Software, HealthcareIndustries
201-500Employees