Customer Success — Instill

Florianópolis, Santa Catarina, Brazil

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software Development, Data Science, Design, AI & Machine Learning, AI, Fitness, Nutrition, Wellness, E-commerce, SaaSIndustries

Requirements

Candidates must have proven experience in Customer Success, Account Management, or Project Management within digital product, SaaS, agency, or the creator economy. Fluent English, strong communication, stakeholder management, facilitation, and executive presentation skills are mandatory. Experience with Agile methodologies, end-to-end project management, product and business metrics, and tools like Linear and Google Workspace is required. Experience in the wellness/fitness/nutrition space and familiarity with Notion, GA4/Looker, Stripe, and Slack are beneficial. Candidates should be based in Brazil, preferably in Florianópolis/SC.

Responsibilities

The Customer Success role involves owning a portfolio of top-tier creators, managing them from onboarding through renewal with clear account plans and forecasts. Responsibilities include leading client ceremonies, translating goals into execution by defining scope, creating tickets, and coordinating delivery. The role requires planning and shipping launches on time, communicating proactively with stakeholders, tracking and reporting KPIs and SLAs, identifying expansion opportunities, and acting as the voice of the customer internally to shape product roadmap priorities.

Skills

Customer Success

Account Management

Onboarding

Client Relations

Project Management

Product

Design

Engineering

Content Strategy

Go-to-Market Strategy

Linear (Project Management Tool)

Data Analysis

Revenue Forecasting

Stakeholder Management

AE Studio

Develops software for Brain-Computer Interfaces

About AE Studio

AE Studio develops software aimed at enhancing neurotechnology, specifically focusing on Brain-Computer Interface (BCI) systems. These systems utilize machine learning algorithms to analyze brain activity in real-time, allowing for direct communication between the brain and external devices. The company collaborates with clinical researchers and hardware manufacturers worldwide to create tailored software solutions that meet specific needs, helping clients accelerate their research and development in the neurotechnology field. AE Studio distinguishes itself from competitors through its commitment to enhancing human agency, ensuring that technology empowers users rather than manipulates them. The company's goal is to support public good projects and provide educational resources while fostering long-term collaborations with clients in the healthcare and AI sectors.

Los Angeles, CaliforniaHeadquarters

2016Year Founded

VENTURE_UNKNOWNCompany Stage

Social Impact, AI & Machine Learning, HealthcareIndustries

51-200Employees

Benefits

Company Equity

Risks

Increased competition in neurotechnology may reduce AE Studio's market share.

Rapid AI advancements require continuous R&D investment to maintain competitiveness.

Ethical concerns and regulatory scrutiny could delay BCI product releases.

Differentiation

AE Studio specializes in neurotechnology, focusing on Brain-Computer Interface systems.

The company integrates machine learning to interpret brain activity in real-time.

AE Studio offers bespoke software solutions tailored to client-specific needs.

Upsides

Growing interest in BCI technology boosts investment and research opportunities for AE Studio.

Partnerships with companies like Nylas accelerate software development using large language models.

Recognition as a top AI company enhances AE Studio's reputation and client attraction.

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