Customer Success Manager
Flatfile110,000 - 125,000 USD/year
- Full Time
- Junior (1 to 2 years)
$74,000 – $82,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer Software, Social ImpactIndustries
Requirements
Candidates should have 3-5 years of customer success experience, preferably in SaaS or marketplace businesses. A proven track record of driving customer growth and retention is essential, along with strong analytical skills and experience in data-driven decision making. Excellent communication and presentation abilities are required, as well as experience in content creation and program development. A background in or passion for the fitness/wellness industry is a plus, and experience building or scaling customer success functions is preferred.
Responsibilities
The Success Manager will manage a portfolio of fitness community leaders, developing a deep understanding of their business models and operational challenges. They will drive engagement to ensure hosts maximize platform value and achieve their business goals while acting as a trusted business advisor. Regular business reviews will be conducted to analyze performance metrics and develop action plans. The manager will guide hosts through feature adoption, create tailored success plans, and monitor usage patterns for deeper engagement. Additionally, they will serve as the primary liaison between hosts and internal teams, collecting and communicating feedback for product development.
Skills
Business Analysis
Strategic Partnership
Account Management
Community Building
Business Development
Platform Expertise
Revenue Generation
Performance Analysis
Pear VC
Venture capital firm for early-stage startups
About Pear VC
Pear VC specializes in providing venture capital for pre-seed and seed stage investments. The firm collaborates with founders to transform innovative ideas into successful companies across various sectors, including AI, healthcare, fintech, and more. Their investment strategy focuses on early-stage startups, offering not just financial support but also expertise and a strong network to help these businesses grow. Pear VC distinguishes itself from competitors through its hands-on approach, providing strategic advice and operational assistance to ensure startups remain agile and focused on their customers. The goal of Pear VC is to guide startups through their early development phases, helping them achieve significant growth and success.
Key Metrics
San Francisco, CaliforniaHeadquarters
2013Year Founded
$2,738.4MTotal Funding
UNKNOWNCompany Stage
Venture Capital, Fintech, AI & Machine LearningIndustries
51-200Employees