Success Manager

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: $74K - $82K

SweatPals is redefining how fitness communities connect and thrive. As a rapidly growing platform bridging fitness enthusiasts with community leaders, we provide comprehensive tools for discovery, management, and monetization. Our mission is to make fitness more social, accessible, and rewarding for everyone involved.

This is a remote-friendly position in PT, MY, CT, or ET time zones. Preference for candidates based in Austin, TX.

As SweatPals' first dedicated Success Manager, you'll have the unique opportunity to build and shape our Customer Success function from the ground up. This foundational role puts you at the forefront of empowering fitness community leaders while establishing the frameworks, processes, and best practices that will scale with our growing platform. You'll manage a portfolio of fitness communities, serving as both a platform expert and strategic business advisor to help them maximize their potential on SweatPals while laying the groundwork for future team expansion.

Requirements

• Not specified in the provided text.

Responsibilities

• Strategic Host Partnership:
  • Manage a book of business comprising fitness community leaders.
  • Develop deep understanding of their business models, growth objectives, and operational challenges.
  • Drive structured and unstructured engagement to ensure hosts are maximizing platform value.
  • Act as a trusted business advisor, helping hosts optimize their community growth, event strategy, membership programs, and revenue streams.
  • Proactively identify opportunities for hosts to expand their business through platform features and capabilities.
• Platform Optimization & Education:
  • Conduct regular business reviews with key accounts.
  • Analyze performance metrics and develop action plans.
  • Guide hosts through feature adoption and best practices.
  • Create and execute success plans tailored to each host's unique business model and growth stage.
  • Monitor and analyze usage patterns to identify opportunities for deeper platform engagement.
• Voice of Customer & Product Innovation:
  • Serve as the primary liaison between hosts and internal teams.
  • Systematically collect, analyze, and communicate host feedback and feature requests.
  • Participate in product development discussions, representing host perspectives and needs.
  • Contribute to product roadmap prioritization through data-driven insights about host needs.
• Scaled Success Operations:
  • Establish foundational success frameworks and processes for all host tiers.
  • Create written and video content that can be programmatically delivered throughout the host journey.
  • Design and optimize automated engagement sequences for different host segments.
  • Develop scalable systems that will support future team growth.

Key Performance Indicators (KPIs)

• Net Revenue Retention (NRR)
• Net Dollar Value (NDV)