Renewals Specialist | USA | Remote
Grafana LabsSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
$80,000 – $120,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software, SaaS, Biotechnology, Audit, Risk Management, ESG, InfoSecIndustries
Requirements
Candidates should have at least 4 years of experience in Enterprise SaaS renewals, sales, customer success, or account management, with a proven track record in managing contract renewals and negotiations. Proficiency with platforms like Salesforce, BoostUp, MixMax, Outreach, and Gong is required, along with exceptional organizational skills, strong attention to detail, and the ability to assess contract terms, identify upsell opportunities, and resolve issues proactively. Effective interpersonal skills for cross-functional collaboration and clear, concise communication are essential, as is the ability to prioritize tasks and manage multiple deadlines in a fast-paced environment. A strong understanding of key SaaS metrics, experience in forecasting revenue impacts, and a customer-centric mindset are also necessary.
Responsibilities
The Enterprise Renewals Manager will manage the closed-loop process of subscription renewals and expansion of the current customer base, including quoting, revising, reporting, and closing renewal opportunities. They will develop and implement strategic renewal plans, initiate processes six months before contract end, conduct account research, navigate complex contract structures, and ensure timely renewals. Responsibilities also include negotiating terms and pricing, identifying expansion opportunities, collaborating with internal stakeholders, generating and delivering renewal quotes and order forms, managing the execution of amendments and renewal documents, providing accurate rolling 180-day forecasts, updating Salesforce and forecasting systems, ensuring clear communication with customers, gathering customer insights, identifying risks, sharing feedback with relevant teams, and refining strategies for future renewals.
Skills
Subscription Renewals
Revenue Growth
Customer Loyalty
Forecasting
Business Processes
Transaction Management
Contract Planning
Salesforce
AuditBoard
GRC software for audit and compliance
About AuditBoard
AuditBoard provides Governance, Risk, and Compliance (GRC) software solutions for large enterprises, including many Fortune 500 companies. Its platform automates and manages audit, risk, and compliance programs in real time, enabling teams to collaborate and report from anywhere. The company operates on a Software-as-a-Service (SaaS) model, offering specialized modules for different GRC aspects, which simplifies complex tasks and improves efficiency. AuditBoard's goal is to empower organizations to effectively manage their compliance and risk management needs.
Cerritos, CaliforniaHeadquarters
2014Year Founded
$42.4MTotal Funding
BUYOUTCompany Stage
Enterprise Software, Financial ServicesIndustries
501-1,000Employees