Customer Success Executive (Tampa Bay, FL) at Hippocratic AI

Florida, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Artificial IntelligenceIndustries

Requirements

A minimum of 5 years of health systems experience
Proven experience in customer success, account management, or project management
Ability to build relationships across an organization, from front-line staff to executives
Strong understanding of the healthcare industry, specifically clinical workflows and regulatory requirements
Experience working with cross-functional teams in a fast-paced startup environment
Strong background in project management
Nice-to-Have
Experience with AI or technology adoption in healthcare
Advanced knowledge of healthcare workflows and compliance standards

Responsibilities

Build and maintain strong relationships with healthcare staff and operational leaders, acting as a trusted resource
Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes
Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring adoption and success
Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and nursing operations
Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns
Collaborate with internal teams (product, sales, and engineering) to address client feedback and improve user experiences
Establish metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies
Travel extensively to healthcare facilities for onsite support and training, and participate in strategic in-office sessions in Palo Alto
Collaborate with the nursing leadership team to share best practices from AI implementation and be comfortable presenting at conferences/webinars on the impact of AI in Nursing

Skills

Key technologies and capabilities for this role

Customer SuccessHealthcare SystemsProduct ImplementationRelationship ManagementStakeholder EngagementOperational LeadershipHealth Systems

Questions & Answers

Common questions about this position

Is this role remote or onsite?

The role sits remotely in the Tampa Bay, FL area but requires regular travel onsite to client locations and participation in strategic in-office sessions in Palo Alto.

What experience is required for this Customer Success Executive role?

The role requires experience with health systems, particularly in nursing workflows, operational processes, and bedside care.

How much travel is involved in this position?

Extensive travel to healthcare facilities for onsite support and training is required, along with strategic in-office sessions in Palo Alto.

What is the team structure or reporting for this role?

You will partner and report to the Chief Medical Officer and collaborate with internal teams including product, sales, engineering, and nursing leadership.

What makes a strong candidate for this Customer Success Executive position?

Candidates with health systems experience who can build relationships with healthcare leaders, lead AI product implementations in nursing workflows, train staff, and are comfortable traveling extensively and presenting on AI in nursing will stand out.