[Remote] Senior Customer Success Engineer, Healthcare at Procore Technologies

Austin, Texas, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

5+ years of Construction industry expertise, with a strong preference for experience in the healthcare sector (hospitals, patient care, etc.)
5+ years of Customer Success, Professional Services, Technical Pre-Sales experience
Ability to leverage strong technical aptitude to master Procore’s product offerings, business model, services, and emerging technologies
Ability to work cross-functionally and collaboratively with multiple stakeholders on time-sensitive projects
Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing
Strong analytical and problem-solving skills to synthesize relevant and impactful intelligence from ambiguous data
Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.)
Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or CS preferred, along with experience managing project construction including bidding, procurement, RFIs, submittals, drawings, specifications, documents, schedule, quality control, and safety

Responsibilities

Drive the success of Procore’s Healthcare customers
Serve as the product champion of Procore and subject matter expert
Help healthcare organizations understand best practices around construction technology and solutions
Leverage consultative-mindset and knowledge of the healthcare construction sector and Procore’s software platforms to provide clients with recommendations
Partner cross-functionally with Sales, PS, Support, Product and Marketing
Make data-driven recommendations to customers on how they can optimize the value of Procore
Craft value-based presentations that address customer business problems and accelerate adoption of the Procore platform
Drive product roadmap and release updates to customers
Drive in product demonstrations and coordinate technical resources
Serve as a technical account manager by providing responsiveness and customer service
Foster a positive team culture by supporting and mentoring fellow Procorians and collaborating to develop best practices
Develop a mastery of Procore’s products, professional services, and industry best practices
Up to 50% travel to client sites, industry events, and other Procore offices

Skills

Procore Technologies

Construction management software for project efficiency

About Procore Technologies

Procore Technologies provides construction management software that helps streamline and improve the efficiency of construction projects. Its platform includes a variety of tools that assist with different stages of construction, such as prequalification, bid management, estimating, quality and safety management, design coordination, and Building Information Modeling (BIM). This software allows construction teams to enhance communication and visibility between field and office operations, which helps ensure projects are completed on time and within budget. Procore stands out from its competitors by offering a comprehensive all-in-one solution and personalized support services, including training and resources tailored to the specific needs of different clients. The company's goal is to be a trusted partner for construction professionals worldwide, enabling them to successfully manage their projects and adapt to industry trends.

Carpinteria, CaliforniaHeadquarters

2003Year Founded

$552.3MTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Professional Development Budget

Risks

Increased competition from new entrants like OpenSpace could challenge Procore's market position.

Dependency on FYLD integration may pose risks if FYLD's platform encounters issues.

Adoption challenges or technical issues with Procore AI Solutions could impact user satisfaction.

Differentiation

Procore offers a comprehensive suite covering all construction stages, from preconstruction to closeout.

The platform integrates BIM and AI solutions, enhancing project management and safety.

Procore's global reach with over 1,000,000 projects in 125 countries sets it apart.

Upsides

Procore's AI solutions aim to boost efficiency and safety in construction management.

The FYLD integration resulted in a 12% productivity gain, enhancing field-office connectivity.

Investment by LMR Partners LLP indicates strong confidence in Procore's growth potential.

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