[Remote] Informatics Success Specialist at Illumina

Washington, District of Columbia, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

2+ years of relevant experience
Experience in a software sales, customer success, and/or project management role
Scientific background, and specifically molecular biology, is highly desired
Experience selling and supporting commercial software is ideal
Demonstrated written and verbal communication and training skills
Outstanding problem solving and interpersonal skills
Clear vision of and commitment to providing outstanding customer service
Ability to successfully work collaboratively in a highly matrixed sales organization

Responsibilities

Serve as the primary point of contact post-sale for enterprise software clients
Build and maintain strong relationships with key stakeholders
Drive revenue through continued renewal of software licensure, usage, and further software adoption
Partner with Informatics Sales Specialist and other resources to ensure maintenance, usage growth, upselling, and cross-selling of software
Proactively monitor account health and metrics, identifying risks and opportunities for growth
Track success metrics, prepare quarterly business reviews (QBRs), and present ROI to executive stakeholders
Collaborate with Product, Marketing, and Engineering teams to communicate client feedback and influence product roadmap
Develop, coordinate, and conduct presentations and seminars for customers
Provide Voice of Customer input and feedback to development teams and others
Develop and manage active sales pipeline for renewals opportunities, usage growth, and opportunities for expansion

Skills

Illumina

Supports genomics startups through funding and resources

About Illumina

Illumina focuses on fostering innovation in the genomics industry by supporting startups through its Illumina Accelerator program. This program helps entrepreneurs create, launch, and grow genomics-focused companies by providing funding and resources. The accelerator operates in two main locations: the San Francisco Bay Area and Cambridge, UK. Illumina Accelerator has successfully invested in 68 genomics startups, which have collectively raised over $1 billion in venture capital. What sets Illumina apart from its competitors is its strong partnership with leading venture capital investors and its dedicated focus on the genomics sector. The goal of Illumina is to build a thriving ecosystem for genomics innovation, enabling new companies to emerge and advance the field.

San Diego, CaliforniaHeadquarters

1998Year Founded

$27.2MTotal Funding

IPOCompany Stage

Venture Capital, BiotechnologyIndustries

5,001-10,000Employees

Risks

Over-reliance on NVIDIA's AI technology may limit flexibility in AI solution adoption.

Standardizing proteomics data across platforms could challenge Illumina's data reliability.

Single-flow-cell NovaSeq X System might cannibalize sales of higher-end models.

Differentiation

Illumina leads in genomic sequencing with advanced AI integration and multiomic data analysis.

The company offers innovative array-based solutions for DNA, RNA, and protein analysis.

Illumina's global expansion includes a new Global Capability Center in Bengaluru.

Upsides

Collaboration with NVIDIA enhances drug discovery and clinical development through AI integration.

Pilot proteomics program with UK Biobank aims to generate crucial reference datasets.

Single-cell sequencing kits make high-throughput sequencing accessible to smaller labs.

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