[Remote] Informatics Success Specialist at Illumina

Washington, District of Columbia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Healthcare, Genomics, ResearchIndustries

Requirements

Typically requires 2+ years relevant experience in a software sales, customer success, and/or project management role
Scientific background, and specifically molecular biology, is highly desired
Experience selling and supporting commercial software is ideal
Demonstrated written and verbal communication and training skills
Outstanding problem solving and interpersonal skills
Clear vision of and commitment to providing outstanding customer service
Ability to successfully work collaboratively in a highly matrixed sales organization

Responsibilities

Serve as the primary point of contact post-sale for enterprise software clients, building and maintaining strong relationships with key stakeholders
Drive revenue through continued renewal of software licensure, usage, and further software adoption
Partner with Informatics Sales Specialist and other resources to ensure maintenance, usage growth, upselling, and cross-selling of software
Proactively monitor account health and metrics, identifying risks and opportunities for growth throughout the term leading up until renewal, maintaining alignment on goals and objectives with the customer
Track success metrics, prepare quarterly business reviews (QBRs), and present ROI to executive stakeholders on scheduled cadence to ensure customer satisfaction and efforts to reduce churn
Collaborate with Product, Marketing, and Engineering teams to communicate client feedback and influence product roadmap
Develop, coordinate and sometimes conduct both basic and advanced informatics presentations and seminars for customers. This will at times involve engaging and creative demos and some proof-of-concept work
Provide Voice of Customer input and feedback to development teams, various marketing teams and others as needed
Develop and manage active sales pipeline for renewals opportunities, usage growth, and opportunities for expansion

Skills

Key technologies and capabilities for this role

InformaticsSequencingArrayEnterprise SoftwareCustomer SuccessSoftware AdoptionGenomicsBiotechHealthcareClient RelationsTechnical SupportProduct Management

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time role.

What is the work arrangement or location policy for this role?

This information is not specified in the job description.

What key responsibilities does the Informatics Success Specialist handle?

Key responsibilities include serving as the primary post-sale contact for enterprise software clients, driving revenue through renewals and adoption, monitoring account health, preparing QBRs, collaborating cross-functionally, and providing informatics presentations.

What is the company culture like at Illumina?

Illumina fosters a culture where every person has the opportunity to make a difference, surrounded by extraordinary people, inspiring leaders, and world-changing projects, enabling employees to do more and become more.

What makes a strong candidate for the Informatics Success Specialist role?

A strong candidate acts as a trusted advisor with expertise in Sequencing and Array informatics solutions, excels at building customer relationships, drives commercial success through renewals and upselling, and collaborates cross-functionally while influencing product roadmaps.

Illumina

Supports genomics startups through funding and resources

About Illumina

Illumina focuses on fostering innovation in the genomics industry by supporting startups through its Illumina Accelerator program. This program helps entrepreneurs create, launch, and grow genomics-focused companies by providing funding and resources. The accelerator operates in two main locations: the San Francisco Bay Area and Cambridge, UK. Illumina Accelerator has successfully invested in 68 genomics startups, which have collectively raised over $1 billion in venture capital. What sets Illumina apart from its competitors is its strong partnership with leading venture capital investors and its dedicated focus on the genomics sector. The goal of Illumina is to build a thriving ecosystem for genomics innovation, enabling new companies to emerge and advance the field.

San Diego, CaliforniaHeadquarters

1998Year Founded

$27.2MTotal Funding

IPOCompany Stage

Venture Capital, BiotechnologyIndustries

5,001-10,000Employees

Risks

Over-reliance on NVIDIA's AI technology may limit flexibility in AI solution adoption.

Standardizing proteomics data across platforms could challenge Illumina's data reliability.

Single-flow-cell NovaSeq X System might cannibalize sales of higher-end models.

Differentiation

Illumina leads in genomic sequencing with advanced AI integration and multiomic data analysis.

The company offers innovative array-based solutions for DNA, RNA, and protein analysis.

Illumina's global expansion includes a new Global Capability Center in Bengaluru.

Upsides

Collaboration with NVIDIA enhances drug discovery and clinical development through AI integration.

Pilot proteomics program with UK Biobank aims to generate crucial reference datasets.

Single-cell sequencing kits make high-throughput sequencing accessible to smaller labs.

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