[Remote] Customer Success Systems Administrator at AssetWatch

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Bachelor’s degree in a related field or equivalent work experience
Proven experience in Customer Success Operations, project management, or a similar role, preferably in a SaaS or technology environment
Proficiency with Salesforce, Vitally, Slack, Notion, Make, and related tools

Responsibilities

Manage integrations with Salesforce, Vitally, and Make.com ensuring data quality, automation, and alignment with business goals
Create and maintain data quality dashboards, lead data quality review meetings, and drive action plans to resolve inefficiencies or potential gaps
Own the resolution of billing and subscription-related errors, including end-of-month reporting, while documenting scalable solutions for any recurring or one time issues
Oversee the billing ticket workflow ensuring timely triage and resolution of issues
Partner with Customer Success leadership to automate and standardize best practices within core systems, ensuring consistent, high-quality customer experiences through data-driven workflows
Translate new processes or platform changes (Salesforce, Vitally, etc.) into clear, scalable workflows and internal documentation
Establish and manage a CS-Ops help channel to intake and prioritize requests from Customer Success and Operational teams
Oversee the Work Order process, from initial installations through return orders, ensuring process remains efficient as changes are made
Partner with CSMs to track renewals, ensuring they are processed efficiently and without delay
Manage Salesforce hierarchy adjustments (e.g., account merges, structure changes), clearly communicating impacts to stakeholders
Act as the primary point of contact for resolving implementation and subscription-related issues, coordinating with stakeholders to ensure swift resolution
Create and maintain detailed documentation for all Customer Success Operations processes, ensuring clarity and accessibility
Assist with capturing cross-functional requests from Operations, documenting them in Notion and Jira
Support building Salesforce and Vitally reports or dashboards for stakeholders across all levels of the business
Support teams with Salesforce-to-AssetWatch linked issues, including setting up QA environments for testing
Conduct regular “office hours” with Operations departments to capture needs, provide guidance, and resolve recurring questions
Partner closely with leadership to align operational initiatives with broader company objectives
Work within defined sprints to exceed team objectives and drive overall efficiencies

Skills

AssetWatch

Proactive maintenance solutions for industrial facilities

About AssetWatch

AssetWatch offers proactive maintenance solutions for industrial facilities by providing a centralized platform for real-time monitoring of critical assets. This helps clients, primarily in manufacturing, energy, and utilities, prevent costly downtime and repairs by identifying potential issues early. The subscription-based model includes a 30-day risk-free trial and typically delivers an 8x return on investment. Each client is supported by a dedicated Condition Monitoring Engineer to ensure effective monitoring and operational efficiency.

Westerville, OhioHeadquarters

2014Year Founded

$73.6MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Industrial & Manufacturing, EnergyIndustries

201-500Employees

Risks

Increased competition from emerging startups could erode AssetWatch's market share.

Economic downturns may reduce industrial budgets for new maintenance technologies.

Potential data privacy concerns could lead to regulatory scrutiny of AssetWatch's solutions.

Differentiation

AssetWatch offers a unique combination of predictive analytics and expert prescriptive insights.

The company provides a centralized platform for real-time monitoring of critical assets.

AssetWatch assigns dedicated Condition Monitoring Engineers for personalized client support.

Upsides

AssetWatch recently raised $38M in Series B funding to accelerate innovation.

Growing demand for remote monitoring solutions boosts AssetWatch's market potential.

Advancements in wireless sensor technology enhance AssetWatch's data accuracy and reliability.

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