Customer Success Account Manager

India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Biotechnology, Digital MediaIndustries

Requirements

Candidates must have MM/Enterprise Segment exposure and proven ability to manage a large customer set. A minimum of 3+ years of experience in a similar role, with a preference for selling SAAS solutions, is required. Demonstrated success in guiding cross-functional teams, forging strong business relationships from IT to the C-Suite, and excellent communication and presentation skills are essential. Proven experience using quantitative and qualitative analysis to identify new sales opportunities, the ability to manage accounts and sell solutions, and a flair for technology are necessary. The ability to independently give basic product demos and international sales experience with exposure to NA markets are preferred. A Bachelor's Degree or equivalent experience is required.

Responsibilities

The Customer Success Account Manager will develop and nurture positive relationships with managers and decision-makers in large accounts, driving revenue growth by identifying upsell and cross-sell opportunities for Adobe's Digital Media solutions. Responsibilities include understanding customer business needs, managing the opportunity pipeline, researching customer contracts, devising customized connect strategies, identifying high propensity segments, planning customer outreach, conducting meetings, and performing outbound prospecting. The role involves engaging customers daily for account reviews, understanding clients' strategic goals to propose tailored solutions, leading negotiations and pricing discussions, serving as a trusted advisor, addressing issues promptly, staying informed about industry trends, and collaborating with Solution Specialists to improve the footprint of Adobe Solution streams. The individual will also act as the voice of the client within the organization.

Skills

Customer Relationship Management

Sales

Upselling

Cross-selling

Account Management

Adobe Digital Media

Acrobat

Acrobat AI

Adobe Express

Acrobat Sign

Pipeline Management

Communication

Negotiation

Adobe

Software solutions for content creation and marketing

About Adobe

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.

San Jose, CaliforniaHeadquarters

1994Year Founded

$668.9MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, DesignIndustries

10,001+Employees